Customer Experience Lead

Melanie Lyne; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount in store

Dynamic and passionate team

Career development and advancement

Job summary

Melanie Lyne is seeking a Team Leader to deliver a memorable shopping experience, lead a fashion-focused team, and drive store performance.

The role emphasizes customer service excellence, team development, and daily retail operations within a dynamic store environment.

Qualifications

• Experience leading a sales team or training staff.
• Strong selling and customer service skills are essential.
• Interest in fashion and developing a career in retail.

Responsibilities

• Act as a stylist to build a personalized wardrobe for customers.
• Develop and coach the sales team on service, programs, product knowledge and trends.
• Monitor sales targets and take actions to influence store results.
• Perform daily tasks: price changes, shipping orders/transfers, and keep the store tidy.
• Open and close the store as required.

Skills

Team leadership

Sales training

Customer service

Job description

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Desire to develop a career in retail
• Strong selling and customer service skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!