Customer Experience Lead

Melanie Lyne; Kelowna; Hybrid; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discount in store

Dynamic and passionate team

Career development and advancement pro

Supportive management team and good工作–

Job summary

Melanie Lyne in Kelowna is seeking a Team Leader who combines fashion passion with exceptional customer service to inspire a high-performing sales team and deliver a memorable shopping experience. You will mentor staff on styling, product knowledge, and current trends, while managing daily store operations, pricing changes, transfers, and ensuring a welcoming, well-organized environment for customers.

This role offers opportunities for career development within a dynamic fashion retailer and a

Qualifications

• Experience leading sales teams in fashion retail.
• Ability to coach staff on customer service and product knowledge.
• Strong interest in fashion and current trends.

Responsibilities

• Act as a stylist to build a personalized wardrobe for customers.
• Develop and train the sales team on exemplary customer service, programs promotion, product knowledge and current trends.
• Monitor sales targets and influence store results.
• Perform daily store tasks including price changes, shipments/transfers, and store cleanliness.
• Open and close the store as required.

Skills

Styling

Team leadership

Customer service

Sales training

Retail operations

Job description

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Desire to develop a career in retail
• Strong selling and customer service skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!