Customer Experience Coordinator

Starise Lighting Inc.; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

Starise Lighting Inc. in Calgary is seeking a dependable Field Operations Coordinator to support installation crews and customer interactions. You will ensure job requirements are clear before crews arrive, confirm project details with customers, and assist with material delivery and field support.

Additionally, you will help installers and sales reps in the field and handle payments and close-outs after installs, balancing field duties with some office coordination as needed.

Qualifications

• Organized, mobile and calm under pressure.
• Strong communicator with customers and crews.
• Driver's licence and vehicle.
• Comfortable being on the road most of the day.

Responsibilities

• Double-check job requirements before crews arrive.
• Confirm track colours and project details with customers.
• Deliver materials to job sites when crews need them.
• Support installers and sales reps in the field.
• Collect payments and tie up loose ends after installs.

Skills

Organized

Strong communicator

Customer service

Time management

Job description

Help keep our installation operation running smoothly, from booked to paid.

What you'll do:

• Double-check job requirements before crews arrive
• Confirm track colours and project details with customers
• Deliver materials to job sites when crews need them
• Support installers and sales reps in the field
• Collect payments and tie up loose ends after installs

What we're looking for:

• Organized, mobile and calm under pressure
• Strong communicator with customers and crews
• Vehicle and a clean driver's licence
• Comfortable being on the road most of the day

Location: Calgary, AB. Schedule: Monday to Saturday. Work type: Field and office.