Client Relations Coordinator

Lift Auto Group; Town of Stettler; On-site; CAD 38,000 - 46,000; Full time

Job summary

Lift Auto Group in Stettler, AB seeks a friendly Client Relations Coordinator to be the first contact for customers and guide them through the auto repair process with clarity and care. You will greet guests, prepare and manage customer files, and handle final invoicing and signatures.

Reporting to the Location Manager, you will communicate with insurance companies as needed and maintain a professional, service-oriented approach.

Qualifications

• Experience providing front-desk or customer-facing support in an auto repair or service environment.
• Ability to manage client files, invoicing, and payment paperwork.
• Strong communication and problem-solving skills.
• Work well in a fast-paced shop with multiple tasks.

Responsibilities

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including final invoicing and paperwork for pickup.
• Obtain customer signatures and deductible payments on final paperwork.
• Close customer files with the insurance company and communicate with insurers as needed.
• Demonstrate superior communication skills, both in person and over the phone.
• Maintain a professional and positive attitude with well-developed problem-solving skills.

Skills

Customer service

Administrative experience

Attention to detail

Multi-tasking

Computer skills

Valid Class 5 driver's license

Job description

Drive your career. Accelerate your success.

CSN Brennan is looking for a well-rounded Client Relations Coordinator to join our repair team in Stettler, AB.. You’ll be the friendly and professional first point of contact for our clients and guide them through the automotive repair process with clarity and care.

Why Join Us?

AtLift Auto Group, we value our team members and offer a supportive work environment that fosters growth and development. You’ll be joining a company that prioritizes people and provides the tools and training you need to succeed.

Requirements

• Previous administrative experience required.
• Strong customer service, computer skills and attention to detail.
• Ability to manage multiple tasks in a fast paced work environment.
• Valid Class 5 drivers license is mandatory.

Reporting to our highly experienced Location Manager, your duties will include:

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including preparing final invoicing and paperwork required for customer to pick up their vehicle.
• Obtaining customer signatures and deductible payments on final paperwork
• Close customer files with the relevant insurance company and communicate with insurance companies where necessary.
• Demonstrate superior communication skills, both in person and over the phone.
• Possess a professional and positive attitude with well-developed problem-solving skills.