Customer Experience Centre Agent - JPAG Office

The Jim Pattison Auto Group; Surrey; On-site; CAD 25,000 - 27,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Advancement opportunities

Corporate discounts

Job summary

Jim Pattison Auto Group is seeking a Customer Experience Centre Agent in Surrey to manage high volumes of calls and written communications, delivering exceptional service and building lasting customer relationships.

The role reports to the Customer Experience Center Manager and offers a full-time, permanent position with a competitive benefits package and opportunities for advancement.

Qualifications

• Experience in a call centre or customer-facing role is an asset.
• Strong verbal and written communication with a professional demeanor.
• Excellent listening and interpersonal skills with a customer-first mindset.
• Ability to handle high volume of calls while maintaining quality.

Responsibilities

• Handle high volumes of inbound and outbound calls and customer mail-outs.
• Follow scripts and guidelines to ensure consistent interactions.
• Build positive relationships by listening and understanding needs.
• Accurately document interactions and maintain records in the call centre database.
• Work toward individual and team performance targets with balance of productivity and service quality.

Skills

Call center

Customer service

Communication

Active listening

Data entry

Tools

CRM software

Job description

Are you a people person who enjoys connecting with others, solving problems and creating positive customer experiences? We're looking for a motivated and customer focused Customer Experience Centre Agent to join The Jim Pattison Auto Group!

In this role, you'll be the voice of our organization, engaging with customers through inbound and outbound calls and written communications. You'll build meaningful customer relationships, provide helpful information, and ensure every interaction leaves a positive impression.

If you're an excellent communicator who thrives in a fast-paced environment, enjoys working toward goals and takes pride in delivering great customer service, we'd love to hear from you!

Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be Monday – Friday from 9:00 AM – 5:00 PM

Pay Range: $18.25 - $19.50 per hour, depending on experience.

This role reports to the Customer Experience Center Manager.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A day in the life…

• Handle high volumes of inbound and outbound calls, as well as customer mail-outs, in a timely and professional manner.
• Follow established communication scripts and guidelines to ensure consistent and effective customer interactions.
• Build positive, lasting customer relationships by listening actively, understanding customer needs and going the extra mile.
• Accurately document customer interactions and maintain clear, organized records in our call centre database.
• Work toward individual and team performance targets, balancing productivity with quality customer service.

What we look for…

• Previous experience in a call centre, customer service, retail, sales or other customer-facing role is an asset.
• Strong verbal and written communication skills, with the ability to communicate professionally and confidently with a diverse range of customers.
• Excellent listening and interpersonal skills, with a customer-first mindset and a genuine desire to help others.
• Comfortable handling a high volume of inbound and outbound calls while maintaining a positive and professional attitude.
• Strong computer skills, including the ability to navigate multiple systems, accurately enter information and maintain detailed records.
• Highly organized, with strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Able to follow established procedures, communication scripts and guidelines while adapting conversations to meet individual customer needs.
• Self-motivated and results-oriented, with the ability to meet individual and team performance targets.
• Reliable, adaptable and able to work effectively both independently and as part of a team.
• A positive and can-do attitude!

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Unlimited opportunities for advancement, growth, and development
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

This role requires successful candidates to complete a satisfactory Criminal Record Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].