Customer Experience Specialist - Banking

TD; Portage la Prairie; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD is seeking a Customer Experience Associate in Portage La Prairie, Manitoba, to provide a welcoming customer experience and handle standard banking transactions. You will identify needs, offer tailored solutions, and ensure accurate processing while maintaining compliance with procedures.

The role emphasizes collaboration, effective communication, and ongoing development within a supportive TD environment, serving local customers with a focus on accuracy and service quality.

Qualifications

• High School diploma or equivalent is required.
• 1+ years of relevant experience is preferred.
• Proficiency with MS Office and internet tools expected.

Responsibilities

• Process financial transactions (deposits, withdrawals, bill payments) per procedures and policies.
• Identify customer needs and recommend banking solutions with discretion.
• Respond to concerns using standard procedures and escalate when needed.
• Promote banking solutions to meet business objectives and complete tasks accurately.
• Engage with customers to clearly explain banking solutions and processes.
• Support a diverse, inclusive team environment and pursue personal development.
• Assist team by sharing updates on routine activities and maintaining cooperation.
• Deliver quality service and suggest operational improvements for efficiency.

Skills

Communication

Administrative skills

Time management

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

TD is seeking a Customer Experience Associate in Portage La Prairie, Manitoba, to provide a welcoming customer experience and handle standard banking transactions. You will identify needs, offer tailored solutions, and ensure accurate processing while maintaining compliance with procedures.

The role emphasizes collaboration, effective communication, and ongoing development within a supportive TD environment, serving local customers with a focus on accuracy and service quality.