Customer Experience Associate - Future Opportunities

TD; Kitchener; On-site; CAD 64,471,680 - 81,176,457; Part time

Job summary

TD Bank in Kitchener, Ontario, is seeking a part-time Customer Experience Associate to handle deposits, withdrawals and payments while delivering excellent customer service. The role emphasizes accurate processing, understanding customer needs and advising on suitable banking solutions.

Applicants should have a high school diploma or equivalent and 1+ years of experience, with strong MS Office skills and a proactive, detail‑oriented approach.

Qualifications

• High School diploma and 1+ years of relevant experience.
• Strong administrative, organizational, planning and time management skills.
• Proficient in MS Office (Word, Excel, Outlook) and internet.
• Detail-oriented with initiative and the ability to handle multiple tasks.
• Clear verbal and written communication with customers.

Responsibilities

• Process financial transactions accurately per procedures and TD Code of Conduct.
• Understand and determine customer needs to recommend banking solutions.
• Respond and resolve customers' concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions and completing processes.
• Connect with customers to advise them on banking solutions and processes.
• Promote a positive, diverse and equitable work environment.
• Assist the team by staying dedicated and updating status of routine activities.
• Deliver quality customer experiences and suggest operational improvements.

Skills

MS Office

Customer service

Communication skills

Time management

Detail oriented

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Position Details

Work Location: Kitchener, Ontario, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Summary

Customer Experience Associate

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all‑around champion who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only)

Sans Objet