Customer Experience Associate- Future Opportunities

TD; Sooke; On-site; CAD 30,307 - 38,572; Part time

Benefits offered by this job

Competitive benefits package

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Sooke, BC, to handle deposits, withdrawals, and bill payments, while advising customers on banking solutions. This part-time role emphasizes accurate transaction processing, understanding customer needs, and delivering a positive experience at the branch.

The position requires a High School diploma or equivalent, strong MS Office skills, and solid communication abilities to engage customers effectively in a fast-paced environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time-management skills to work in a fast-paced environment.
• Hands-on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

Skills

Customer service

Communication

Time management

Education

High School diploma

Tools

MS Office

Job description

Job Information

Work Location: Sooke, British Columbia, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.50 – $28.33 CAD

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Job Description

We are looking for a Customer Experience Associate who can bring their charming self to work, process financial transactions accurately, and provide an excellent customer experience. The ideal candidate will understand customer needs and advise suitable banking solutions for a positive experience.

In This Role, You Will:

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

Job Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Additional Information

TD is deeply committed to being a leader in customer experience and offering growth opportunities for all colleagues. We provide training and onboarding sessions, regular development conversations, mentorship programs, and a competitive benefits package. Accessibility accommodations are available throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet