Customer Experience Associate- Future Opportunities

TD; Mitchell; On-site; CAD 30,307 - 37,484; Full time

Benefits offered by this job

Health and well-being benefits

Savings and retirement programs

Paid time off

Job summary

A leading North American bank in Mitchell, Ontario, is seeking an individual for a customer service role. Responsibilities include processing financial transactions, understanding customer needs, and promoting banking solutions. Required qualifications include a high school diploma and relevant experience, with strong organizational and communication skills. The position offers a competitive salary and a comprehensive total rewards package including health benefits, retirement plans, and professional development opportunities.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Hands-on knowledge of MS Office and internet.
• Strong administrative, organizational, and planning skills.

Responsibilities

• Process financial transactions following procedures.
• Determine customer needs and recommend appropriate solutions.
• Respond to and resolve customer concerns effectively.
• Achieve business objectives by promoting banking solutions.

Skills

Customer service

Time management

Communication

Detail-oriented

MS Office

Education

High School diploma

Undergraduate degree or equivalent

Job description

Work Location: Mitchell, Ontario, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

In This Role, You Will

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
• Language Requirement (Quebec Only): Sans Objet

Our Total Rewards Package

Our total rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.