Customer Experience Associate - Future Opportunities - Niagara Falls/ St. Catharines/ Grimsby/ [...]

TD; St. Catharines; On-site; CAD 30,307 - 37,195; Full time

Job summary

TD Canada Trust in St. Catharines, Ontario is hiring a Customer Experience Associate to deliver first‑line banking support and guidance. You will process everyday transactions and help customers choose suitable products and services, aiming for a positive, efficient experience.

The role requires a high school diploma or equivalent, strong MS Office skills, and excellent communication. You will thrive in a fast‑paced environment while building lasting customer relationships and teamwork.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• MS Office (Word, Excel, Outlook) and internet proficiency.
• Detail oriented with initiative in a fast-paced environment.
• Strong verbal and written communication.
• Ability to handle multiple tasks and changing priorities.

Responsibilities

• Process deposits, withdrawals, and bill payments per procedures.
• Assess customer needs and recommend banking solutions.
• Respond to concerns and escalate non-standard issues.
• Achieve goals by promoting banking solutions and accurate processes.
• Maintain positive customer experiences and suggest improvements.
• Foster team collaboration and personal development.
• Keep colleagues informed on routine activities.
• Deliver quality service and identify operational improvements.

Skills

Customer service

Communication

Time management

Organizational skills

Initiative

Education

High School diploma

Undergraduate degree or equivalent (asset)

Tools

MS Office

Job description

Job Details

Work Location: St. Catharines, Ontario, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all‑around champion who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Qualifications

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits and Total Rewards

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Language Requirement (Quebec Only)

Sans Objet