Customer Experience Associate — Fresh Food Retail

Farm Boy Inc.; Aurora; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Job summary

Farm Boy Inc. is seeking a friendly Retail Team Member to deliver outstanding customer service and keep our department looking its best. You’ll help create a welcoming, fresh shopping experience and support customers with product knowledge and enthusiasm.

Ideal candidates bring a passion for service, ability to work independently, and a collaborative spirit. Expect a fast-paced environment with standing, lifting, and occasional outdoor conditions; evenings, weekends, and holidays may be required.

Qualifications

• Genuine passion for engaging, exceptional customer service.
• Retail experience is an asset; education/experience may be combined.
• Able to work independently with attention to detail and cleanliness.
• Collaborative, team‑oriented approach with strong communication.
• Thrives in fast-paced, standing hours with lifting and varied environments.
• Flexible schedule including evenings, weekends, and holidays.
• Fluent in English; French skills are an asset.

Responsibilities

• Deliver warm, confident, engaging service reflecting Farm Boy standards.
• Greet and assist customers with knowledge and enthusiasm.
• Package, stock, and rotate merchandise with high-quality presentation.
• Maintain clean, safe, organized work and storage areas.
• Follow policies with emphasis on health, safety, and proper equipment use.
• Complete opening/closing procedures and support teammates as needed.
• Assist with additional duties as required.

Skills

Customer service

Independence

Team collaboration

Strong communication

Adaptability

Flexibility

English fluency

Job description

Farm Boy Inc. is seeking a friendly Retail Team Member to deliver outstanding customer service and keep our department looking its best. You’ll help create a welcoming, fresh shopping experience and support customers with product knowledge and enthusiasm.

Ideal candidates bring a passion for service, ability to work independently, and a collaborative spirit. Expect a fast-paced environment with standing, lifting, and occasional outdoor conditions; evenings, weekends, and holidays may be required.