Customer Experience Associate-2

TD; Vaughan; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution is looking for a Customer Experience Associate to enhance customer interactions and provide excellent service. The role involves processing transactions, understanding customer needs, and promoting suitable banking solutions. Join a team committed to delivering outstanding customer experiences and fostering professional growth.

Benefits

Career Development Opportunities

Paid Leave

Banking Benefits

Qualifications

• 1+ years of relevant experience preferred.
• Strong organizational and time management skills.

Responsibilities

• Process financial transactions accurately.
• Recommend tailored banking solutions to customers.
• Resolve customer concerns and promote banking solutions.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Education

High School Diploma

Undergraduate Degree

Tools

MS Office

Job description

Join to apply for the Customer Experience Associate-2 role at TD.

Details of Compensation
$22.50 - $28.33 CAD

Work Location
Vaughan, Ontario, Canada

Schedule
15 hours/week

Sector
Personal and Commercial Banking Services

Additional Compensation Details
TD is committed to providing fair and equitable compensation to all colleagues. Opportunities for growth and skill development are key features of the TD colleague experience. Our policies and practices are designed to allow colleagues to progress on the salary scale as they improve in their roles. The base salary offered may vary based on skills, experience, professional knowledge, location, and other specific needs of the sector and company. We encourage candidates to discuss compensation openly with their recruiter for more precise details.

Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, long-lasting relationships with our customers through a broad range of service transactions and by providing information and advice on services, products, and solutions. We understand customer needs and identify opportunities to promote products and services, ensuring a positive experience.

Job Description
Are you personable and eager to make customer interactions delightful? Can you accurately process financial transactions and provide excellent customer service? If so, take the next step in your career by applying for the Customer Experience Associate position. We seek a well-rounded individual who understands customer needs and can advise on suitable banking solutions for a positive experience.

In This Role, You Will

• Process financial transactions such as deposits, withdrawals, and bill payments following standard procedures, regulations, and TD's Code of Conduct and Ethics.
• Understand and assess customer needs to recommend tailored solutions, exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non-standard issues as needed.
• Achieve goals and business objectives by promoting banking solutions and completing processes accurately and promptly.
• Engage personally with customers to advise them clearly on banking solutions and processes.
• Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal development.
• Support the team by respecting colleagues, staying dedicated, and keeping everyone informed of routine activities.
• Deliver quality customer experiences and suggest operational improvements to enhance efficiency and excellence.

Job Requirements

• High School diploma and/or 1+ years of relevant experience.
• An undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills to work in a fast-paced environment.
• Proficiency in MS Office (Word, Excel, Outlook) and internet use.
• Initiative, accuracy, and attention to detail to handle multiple tasks and priorities.
• Effective communication skills, both verbal and written, to connect with diverse individuals calmly and courteously.

About Us

TD is a global leader in the financial sector, representing the fifth-largest bank in North America by branch network. We serve over 27 million households and businesses daily across Canada, the US, and worldwide. Our 95,000+ colleagues are dedicated to serving clients and supporting economies through innovation and excellence. We are committed to delivering an outstanding customer experience and fostering a workplace where every colleague can thrive and reach their full potential.

Our Total Rewards Program

Our comprehensive compensation package includes base salary, variable pay, benefits, savings and retirement plans, paid leave, banking benefits, discounts, career development opportunities, and recognition programs. Learn more about our total rewards.

Additional Information

We are eager to consider your application and support your success both professionally and personally. We offer ongoing development conversations, training programs, and mentorship to help you achieve your goals. Whether you're expanding your customer service experience or aspiring to leadership, TD provides pathways for growth.

Training and Onboarding

We ensure you have the tools and resources needed to succeed through onboarding and training sessions.

Interview Process

Selected candidates will be contacted to schedule interviews. We aim to communicate decisions promptly via email or phone.

Accessibility

We value accessibility and encourage you to inform us of any accommodations needed during the interview process (accessible meeting rooms, subtitles for virtual interviews, etc.).

We look forward to hearing from you!