Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and No[...]

TD; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in personal and commercial banking is seeking a Customer Experience Associate in Toronto. This role involves creating exceptional customer experiences, performing transactions, and promoting banking products while ensuring compliance with policies. Candidates should have a High School diploma and relevant experience, with opportunities for growth and skill development.

Qualifications

• 1+ years relevant experience is preferred.
• High School diploma required; post-secondary education is a plus.

Responsibilities

• Perform customer service transactions and provide product information.
• Resolve customer concerns and promote banking products.
• Support operational excellence and comply with policies.

Skills

Customer service

Communication

Problem-solving

Education

High School diploma

Post-secondary or undergraduate degree

Job description

Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis

Join to apply for the Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis role at TD

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line Of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our compensation policies are designed to enable colleagues to progress through the salary range as they develop in their roles. The actual offered base pay may vary based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation questions with their recruiter.

Job Description

Perform a broad range of customer service transactions, provide information and advice on services, products, and solutions to existing or prospective TD customers. Understand customer needs, identify opportunities to promote products or refer to appropriate teams, ensuring a positive customer experience.

Key Accountabilities

• Create exceptional customer experiences with every interaction and contribute to ongoing improvements.
• Complete financial transactions accurately and efficiently.
• Respond to and resolve customer concerns, escalating when necessary.
• Identify customer needs, determine solutions, and open a limited range of products/services.
• Support business objectives by promoting advice, products, and banking capabilities.
• Understand and apply operating policies and procedures.
• Support operational excellence, ensure accurate transaction completion, and escalate high-risk activities.
• Participate in process improvements and ensure due diligence.
• Comply with Bank Code of Conduct.
• Participate as a team member, promote effectiveness, and support a positive work environment.
• Develop knowledge and participate in performance and development activities.
• Maintain communication and support diversity and inclusion.
• Evaluate customer solutions, address routine requests, and escalate non-standard issues.
• Follow standardized procedures, communicate effectively, and report to managers.

Experience & Education

• High School diploma and/or
• 1+ years relevant experience
• Post-secondary or undergraduate degree preferred

Additional Notes

This posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis. For other opportunities, please visit the TD Career Site.