Customer Experience Associate - Future Opportunities in Oakville/Milton

TD Bank; Milton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Experience Associate who will be the frontline of customer service. In this dynamic role, you will process financial transactions, resolve customer concerns, and recommend tailored banking solutions. This position offers growth opportunities and skill development, allowing you to thrive in a supportive environment. Join a leading financial institution committed to delivering legendary customer experiences while fostering a positive and diverse workplace. If you are a detail-oriented go-getter with strong communication skills, this is the perfect opportunity for you.

Benefits

Training and Onboarding

Development Opportunities

Competitive Benefits Plan

Qualifications

• High School diploma and/or 1+ years of relevant experience required.
• Strong organizational and time management skills needed.

Responsibilities

• Process financial transactions and provide customer service.
• Resolve customer concerns and recommend banking solutions.
• Achieve business objectives by promoting banking services.

Skills

Customer Service Skills

Time Management

Communication Skills

Detail Orientation

Initiative

Education

High School Diploma

Undergraduate Degree

Tools

MS Office (Word, Excel, Outlook)

Job description

Customer Experience Associate - Future Opportunities in Oakville/Milton

Customer Experience Associate - Future Opportunities in Oakville/Milton

Work Location: Oakville, Ontario, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

In this role, you will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!