Customer Experience Associate

TD; Elora; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player in the banking sector is seeking a Customer Experience Associate to join their team. This role focuses on building lasting customer relationships through effective service transactions and providing tailored advice on banking solutions. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills and a commitment to customer satisfaction. With a focus on professional development and mentorship, this position offers an exciting opportunity to grow within a leading financial institution while contributing to a positive and diverse workplace culture.

Benefits

Health and Well-being Benefits

Retirement Plans

Paid Time Off

Career Development Opportunities

Discounts

Recognition Programs

Qualifications

• High School diploma required, with 1+ years of relevant experience.
• Strong organizational and communication skills are essential.

Responsibilities

• Process financial transactions accurately and efficiently.
• Engage with customers to recommend banking solutions.
• Resolve customer concerns and promote a positive experience.

Skills

Organizational Skills

Time Management

Effective Communication

Attention to Detail

Initiative

Education

High School Diploma

Undergraduate Degree

Tools

MS Office

Internet Usage

Job description

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Work Location:

Elora, Ontario, Canada

Hours:

15

Line Of Business:

Personal & Commercial Banking

Pay Details:

22.50 - 28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies are designed to allow colleagues to progress through the salary range over time as they advance in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation questions with their recruiter.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, long-lasting customer relationships by performing a broad range of service transactions and providing information and advice on services, products, and solutions. We understand customer needs and identify opportunities to promote products and services, ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Responsibilities:

• Process financial transactions accurately according to procedures and regulations.
• Understand customer needs and recommend suitable solutions discreetly.
• Respond to and resolve customer concerns, escalating issues when necessary.
• Promote banking solutions and complete processes efficiently to meet goals.
• Engage personally with customers to advise on banking solutions.
• Foster a positive, diverse, and equitable work environment.
• Support team effectiveness and keep colleagues informed of routine activities.
• Deliver quality customer experiences and suggest operational improvements.

Job Requirements:

• High School diploma and/or 1+ years relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong organizational and time management skills for a fast-paced environment.
• Proficiency in MS Office and internet usage.
• Initiative, accuracy, and attention to detail in multitasking.
• Effective communication skills to connect with diverse individuals.

About TD:

TD is a leading global financial institution, the fifth-largest bank in North America, serving over 27 million households and businesses. We are committed to being the Better Bank and enriching the lives of our customers, communities, and colleagues. We prioritize customer experience and innovation to shape the future of banking, supporting our colleagues' growth through development programs and mentorship.

Rewards and Benefits:

Our Total Rewards include a competitive salary, variable compensation, health and well-being benefits, retirement plans, paid time off, discounts, career development, and recognition programs.

Additional Information:

We support your career growth through regular development conversations, training, and benefits. Employment is subject to provincial regulations, and accommodations are available upon request to support accessibility.

Colleague Development & Training:

We offer mentorship, online learning, and various career paths to help you achieve your goals within TD.

Interview & Accommodation:

We will contact candidates for interviews and aim to communicate outcomes promptly. Accessibility accommodations are available during the process.

Other Details:

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industry: Banking