Customer Experience Associate

TD; Ontario; On-site; CAD 60,000 - 80,000; Part time

Job summary

Join a leading global financial institution as a Customer Experience Associate in Orleans, Ontario. This role offers an exciting opportunity to connect with customers, process financial transactions, and recommend tailored banking solutions. You'll thrive in a fast-paced environment, utilizing your strong organizational and communication skills to deliver legendary customer experiences. With a commitment to employee growth and well-being, this position provides comprehensive training and a supportive work environment. If you're a dynamic communicator ready to make a difference in customers' lives, this is the perfect opportunity for you.

Benefits

Training and Onboarding

Competitive Benefits Plan

Growth Opportunities

Work-Life Balance Support

Qualifications

• High School diploma and 1+ years of relevant experience required.
• Strong administration and organizational skills needed.

Responsibilities

• Process financial transactions and resolve customer concerns.
• Promote banking solutions and achieve assigned goals.

Skills

Customer Service Skills

Administration Skills

Organizational Skills

Communication Skills

Detail Oriented

Time Management

Education

High School Diploma

Undergraduate Degree or Equivalent

Tools

MS Office (Word, Excel, Outlook)

Internet Skills

Job description

Customer Experience Associate page is loaded

Customer Experience Associate

Apply remote type On Site locations Orleans, Ontario time type Part time posted on Posted 2 Days Ago time left to apply End Date: February 14, 2025 (11 days left to apply) job requisition id R_1397092

Work Location: Orleans, Ontario, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

In this role, you will:

1. Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
2. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
3. Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
4. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
5. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
6. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
7. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
8. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements:

1. High School diploma and/or 1+ years of relevant experience.
2. Undergraduate degree or equivalent is an asset.
3. Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
4. Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
5. A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
6. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!