Customer Experience and Event Manager

Volt Raceway; Ontario; On-site; CAD 40,000 - 80,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company specializing in electric go-karting! As the Customer Service and Events Manager, you'll lead a dynamic team to deliver exceptional guest experiences while managing a variety of events. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating memorable experiences for customers. With a focus on innovation and service excellence, you'll have the chance to drive revenue growth and engage with the community. If you're ready to take the lead and make a difference, this is the perfect role for you!

Benefits

Extended health and dental care

On-site parking

Company events and outings

Performance Bonus

Qualifications

• Bachelor's degree in relevant field required.
• Strong leadership and communication skills essential.
• Experience in event coordination is a must.

Responsibilities

• Oversee event planning and execution from start to finish.
• Ensure high customer service standards and guest satisfaction.
• Collaborate with marketing to drive event success.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Event Coordination

Education

Bachelor's degree in Hospitality Management

Diploma in Business Administration

Diploma in Event Planning

Tools

Event Booking Systems

Ticketing Platforms

Job description

Welcome to Volt Raceway, where fun meets innovation in the world of electric go karting. Our mission is to deliver an electrifying and unforgettable experience for every customer who steps onto our track. As leaders in the realm of electric karting, we're committed to pushing the boundaries of excitement and ensuring that every visit is filled with thrills and laughter. Join our team and become part of a dynamic journey where fun, innovation, and exceptional service intertwine. At Volt Raceway, we're not just leading the race; we're redefining the thrill of the ride. Come join the fun and be a part of something truly extraordinary.

Volt Raceway is seeking a strong leader to take charge as our Customer Service and Events Manager. This management role is responsible for overseeing customer service operations, leading a team, and ensuring seamless execution of booked events such as birthday parties, corporate functions, and social gatherings. With a focus on both exceptional guest experiences and revenue growth, the manager will handle bookings, supervise staff, and collaborate with marketing to drive event success and customer engagement.

***This is not a Monday to Friday 9-5 role. You would be required for some nights and weekends, depending on events.

Responsibilities:

1. Oversee the planning, organization, and execution of events such as birthday parties and social gatherings, ensuring all details are handled from start to finish.
   
2. Ensure hosts are well-trained to deliver an outstanding customer experience, going above and beyond to meet guests’ expectations.
   
3. Manage bookings through the ticket system, ensuring smooth communication and seamless execution of events.
   
4. Continuously gather feedback from clients and guests to improve the event experience.
   
5. Collaborate with the marketing team to drive bookings, promote events, and increase revenue through social events, including targeting local groups such as soccer teams.
   
6. Maintain high customer service standards across all interactions, ensuring guests have a memorable and positive experience.
   
7. Develop strategies to increase revenue through events, with a focus on social gatherings, corporate events, and birthday parties.
   
8. Identify opportunities to expand event offerings and maximize customer engagement.
   
9. Work closely with the marketing team to promote events and create targeted campaigns to drive bookings and attendance.
   
10. Coordinate closely with other departments to ensure all event logistics, including staffing and equipment needs, are met.
    
11. Continuously seek ways to improve and automate processes to enhance efficiency and service delivery.
    

Requirements

1. Bachelor's degree or diploma in a relevant field such as Hospitality Management, Business Administration, Event Planning.
   
2. Relevant work experience in event coordination or customer service management.
   
3. Strong leadership skills with the ability to manage and train a team.
   
4. Excellent communication and interpersonal skills.
   
5. Ability to work collaboratively with marketing and other departments to drive revenue through event bookings.
   
6. Experience with event booking systems and ticketing platforms is an asset.
   
7. Strong organizational abilities for planning and executing events.
   
8. Customer-centric mindset with a focus on delivering exceptional experiences.
   
9. Proficiency in learning and using new software systems.
   
10. Ability to drive continuous improvements in event management and service quality.
    
11. Flexible Availability (nights and weekends), 42.5 hours a week.
    

Benefits:

• Extended health and dental care: We provide extended health and dental care benefits, helping employees save money on medical expenses and promote good health practices.
  
• On-site parking: On-site parking provided, helping to reduce stress and save time!
  
• Company events and outings: We have multiple company-sponsored events throughout the year, such as holiday parties or team-building activities!
• Performance Bonus: An incentive system linked to diligent efforts and collaborative team contributions, fostering a positive work environment and attaining established goals.