Customer Development Manager ( Ontario )

TOTAL Deutschland GmbH; Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to lead marketing and sales initiatives in the automotive sector. This role involves building customer loyalty, coordinating sales efforts, and ensuring effective communication with key accounts. The ideal candidate will have a strong commercial background, excellent negotiation skills, and the ability to work autonomously. Join a forward-thinking company that values innovation and teamwork, and contribute to the growth of a competitive market in the lubricant industry. If you are passionate about driving sales and building relationships, this opportunity is perfect for you.

Qualifications

• 5+ years of commercial experience in a competitive environment.
• Strong negotiation and interpersonal skills are essential.

Responsibilities

• Lead marketing and sales follow-up for automotive after-sales actors.
• Ensure traceability of commercial relationships using Salesforce.

Skills

Commercial Experience

Negotiation Skills

Interpersonal Skills

Analytical Mind

Organization

Autonomy

Team Spirit

Education

University Degree in Commerce or Equivalent

Tools

Salesforce

MS Office

Job description

TEMCA is a 18-year-old affiliate producing and distributing lubricant products under the TotalEnergies brand across the country. The customer portfolio is mainly composed of Buying Group, OEMs, direct sales, and distributors.

The market is highly competitive with a multitude of macro-distributors organizing themselves with increasingly important structures.

Responsibilities:

1. Respects the rules of road safety and ethics defined by the company.
2. Leads marketing, sales follow-up, and training actions for all the automotive after-sales actors in his/her sector.
3. Applies the sales and marketing policy defined by the managers of the various accounts.
4. Ensures a targeted prospecting approach to develop his/her sector.
5. With the Key Accounts that are attached to him: coordinates and develops the sale of lubricants in conjunction with the other Customer Development Managers.
6. Ensures the traceability of the commercial relationship in SALSA (Salesforce tool): contacts, reports of visits, opportunities, etc.
7. Ensures that orders are taken either directly, via dedicated tools, or by customers.
8. Ensures the collection and intervenes with customers to accelerate payments and resolve disputes.
9. Builds customer loyalty with regular visits and adapted services.
10. Informs the Commercial Department of market developments and contributes to competitive intelligence.
11. Participates in meetings, events, and activities organized by the manufacturer partners, agent groups, buying groups, etc.
12. Works in tandem with his/her Customer Service Advisor.

Minimum Requirements:

1. University degree in commerce, other, or equivalent.
2. At least 5 years of proven commercial experience.
3. Organization and rigor.
4. Autonomy.
5. Business acumen, negotiation.
6. Dynamism, interpersonal skills.
7. Team and entrepreneurial spirit.
8. Analytical mind.
9. Mastery of MS Office.