Customer Communications Team Lead

BayCare Health System; St. Josephs Cove; On-site; CAD 58,000 - 86,000; Full time

Job summary

BayCare Health System in Tampa, FL is seeking a motivated Customer Communications professional to ensure outstanding service to our community. This full-time role focuses on evaluating, developing and implementing Customer Communications Specialists, with responsibilities across projects and initiatives.

You'll support the department's strategic goals in collaboration with the Supervisor, leveraging strong writing and data-analysis skills.

Qualifications

• Customer service experience: 6 years; contact center or medical concierge: 2 years; supervisory: 1 year.
• Familiarity with NICE Suite preferred.

Responsibilities

• Evaluate, develop and implement Customer Communications Specialists.
• Support projects and activities that aid the department's strategic plans in collaboration with the Supervisor.

Skills

Detail oriented

Cross-functional teamwork

Strong writing skills

Data analysis

Education

High School Diploma or Equivalent

Associate - Related Field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

Position Details

• Location: St. Joseph’s Hospital – Tampa, FL
• Status: Full-Time
• Shift: Varies
• Days: Varies

Responsibilities

• Responsible for the evaluation, development and implementation of Customer Communication's Specialists.
• Support projects, programs and activities to support the strategic plans and goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications.

Why BayCare?

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Education

• Required: High School Diploma or Equivalent
• Preferred: Associate - Related Field

Experience

• Required: Customer Service experience - 6 years / Contact Center or Medical Concierge - 2 years / Supervisory Role - 1 year
• Preferred: 1 year NICE Suite

Specific Skills

• Must be detail oriented and flexible with changing priorities and deadlines.
• Demonstrated ability to work with cross functional teams.
• Strong organizational, writing and research skills a must.
• Must be proficient using Microsoft Office tools including Excel, Word, PowerPoint.
• Must be comfortable using different technologies/tools to provide data analysis and reporting for assigned projects.
• Required specific skills include: self-motivated team-player with demonstrable success in a high stress, fast paced work environment.
• Must be available for on-call coverage in a 24/7 environment to ensure staffing needs are consistently met.

Equal Opportunity Employer Veterans/Disabled