Customer Communications Specialist

BayCare Health System; St. Josephs Cove; On-site; CAD 42,000 - 52,000; Full time

Job summary

BayCare Health System, BayCare System Office West, is seeking a Customer Communications specialist to be the first point of contact for hospital switchboards. You respond quickly to inquiries, transfer calls to the correct areas, monitor alarm systems, and log emergency codes in a high‑stress, fast‑paced environment.

You will follow standardized scripts, deliver world‑class service to internal and external customers, and dispatch emergency requests, including contacting 9‑1‑1 when needed.

Qualifications

• 1 year of customer service and/or emergency response experience.
• Basic experience using Microsoft Office or other computerized systems.
• Proficiency in Customer Service and Emergency Response modalities within 240 hours of training.
• Maintains appropriate logs.
• Demonstrates critical thinking, is self‑motivated, can multi‑task between various systems, supports service objectives, and responds to high‑stress emergency code situations with empathy.

Responsibilities

• Serves as the initial point of contact for hospital switchboards and internal/external inquiries.
• Transfers calls to appropriate areas and monitors alarm systems.
• Documents and logs emergency response codes and alarms.
• Dispatches emergency response requests following established procedures, including contacting 9-1-1 when needed.

Skills

Customer service

Emergency response

Multi-tasking

Critical thinking

Documentation

Education

HS diploma or GED

Tools

Microsoft Office

Job description

Summary

Serves as the initial point of contact for multiple hospitals via the hospital switchboards. Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, and managing various emergency response codes and plans. Ensures prompt and accurate contact with customers via standardized scripts and procedures. Delivers world‑class customer service in a high‑stressed, fast‑paced work environment. Monitors various alarm systems, makes appropriate overhead announcements to respective locations when needed, and documents/logs emergency response codes and alarms. Dispatches emergency response requests by following established procedures, which may include contacting 9-1-1.

Minimum Qualifications

• 1 year of previous customer service and/or emergency response experience.
• Basic experience using Microsoft Office or other computerized systems.
• Proficiency in Customer Service and Emergency Response modalities within 240 hours of training.
• Maintains appropriate logs.
• Demonstrates critical thinking, is self‑motivated, can multi‑task between various systems, supports service objectives, and responds to high‑stress emergency code situations with empathy.

Education

• HS Graduate or equivalent GED.

Facility: BayCare Health System, Customer Communications‑HSS

Location: BayCare System Office West

Status: Full Time, Exempt: No

Shift Hours: 2:00pm - 10:30pm Sun - Thurs

Shift: Shift 4

Weekend Work: Every

Equal Opportunity Employer Veterans/Disabled