Customer Care & Sales Support Specialist

FedEx Canada; Saint-Bruno; On-site; CAD 38,000 - 48,000; Full time

Job summary

FedEx Canada is seeking a candidate for an interview position in Saint-Bruno. The role centers on providing accurate customer assistance and performing essential administrative duties to support efficient operations.

The incumbent will promote continued sales and generate incremental revenue where possible, leveraging knowledge of FedEx services. The position emphasizes strong communication, organizational skills, and the ability to work in a fast-paced environment while complying with safety

Qualifications

• Must have a high school diploma or equivalent; college diploma preferred.
• Knowledge of FedEx products and services is preferred.
• Ability to complete training and tests; bilingualism may be required.
• Must be able to lift up to 70 lbs and handle packages up to 150 lbs with equipment.
• Ability to operate in a Windows PC environment.

Responsibilities

• Provide accurate information and direct customer interface.
• Perform administrative duties for efficient operations.
• Promote continued sales and generate incremental revenue where possible.

Skills

Interpersonal communication

Verbal communication

Analytical skills

Problem solving

Negotiation skills

Stress management

Customer service

Bilingual (French/English)

Attention to detail

Education

High school diploma

College diploma preferred

Tools

Windows PC

Job description

FedEx Canada is seeking a candidate for an interview position in Saint-Bruno. The role centers on providing accurate customer assistance and performing essential administrative duties to support efficient operations.

The incumbent will promote continued sales and generate incremental revenue where possible, leveraging knowledge of FedEx services. The position emphasizes strong communication, organizational skills, and the ability to work in a fast-paced environment while complying with safety