Account Coordinator

Metro Compactor Service; Brampton; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries

Flexible vacation policy

Maternity-leave top-up

Company-matched retirement program

Tailored benefits packages

Job summary

Metro Compactor Service in Brampton is seeking an Account Coordinator to manage customer accounts, respond to inquiries, and oversee our waste monitoring program using iSMART Technology.

The role requires post-secondary education and 1–2 years in customer service or coordination, plus strong MS Office/Excel and CRM skills. Overtime may be required; bilingual French is a plus.

Qualifications

• Post-Secondary Education.
• 1-2 years of experience in customer service or administrative/coordination.
• Proficient in MS Office and MS Excel; familiarity with CRM systems; ability to write reports.
• Self-motivated, team player able to work with minimal supervision.
• Overtime may be required to meet deadlines.
• Passion for environmental and sustainability initiatives; bilingual French is a plus.

Responsibilities

• Manage customer accounts, assess needs, and assist with inquiries and complaints.
• Run waste monitor pilots and train new customers.
• Monitor fullness of waste compactors and diagnostics.
• Ensure compliance for haulage service level and invoicing agreements.
• Implement optimization plans to meet sustainability goals.
• Generate monthly/quarterly/annual reports on performance.
• Schedule, dispatch, and invoice technicians for on-site service and repairs.

Skills

Customer service

Administrative coordination

Problem solving

Team player

Self-motivated

Overtime flexibility

Environmental passion

Bilingual French (asset)

Education

Post-secondary education

Tools

MS Office

MS Excel

CRM systems

Report writing

Job description

Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors.

iSMART TechnologyTM is a smart sensor technology platform that helps businesses and municipalities save costs and improve operational transparency. The company is a pioneer in the clean tech industry and has developed proprietary hardware and software that is used for both sustainability programs in the waste management industry and for preventative maintenance programs in many industrial applications.

Account Coordinators manager customer accounts, provide support for inquires, and oversee our waste monitoring program (iSMART TechnologyTM).

Location: Account Coordinators will work out of the office location.

Work Hours: 8:00am - 4:30pm | Hours may vary depending on business needs and On-Call is possible.

Salary Range: $50,000 - $60,0000

Bonus: This position is eligible to receive an incentive award targeted at 5% of the base salary.

Core Values:

Service First, Innovation, Integrity, and Continuous Learning form the cornerstone of our culture at Metro Compactor Service. We expect every employee to personify these values in their work and interactions with clients, vendors, and team members. By accepting this role, you'll agree to uphold our values and contribute positively to our corporate culture and customer experience.

Responsibilities:

• Manage customer accounts, assess customer needs and assist with inquiries and complaints.
• Run waste compactor monitor pilots and implement/train new customers.
• Waste compactor fullness and diagnostic monitoring.
• Ensure optimal compliance for haulage service level and invoicing agreements.
• Execute optimization plans to meet sustainability goals.
• Generate monthly/quarterly/annual reports on compactor fullness and haulage performance.
• Generate monthly/quarterly/annual reports on inefficiencies, operational issues, and cost inefficiencies.
• Quote, schedule, dispatch, and invoice technicians for on-site service and repairs.

Qualifications:

• Post-Secondary Education
• Minimum of 1-2 years of experience in customer service or administrative / coordination
• Superior PC skills (proficiency in MS Office and MS Excel) required
• Familiarity with CRM systems and practices
• Experience in report writing
• Self-motivated, team player able to work with minimal supervision
• Excellent problem-solving skills
• Overtime may be required on occasion to meet project deadlines
• Passion for environmental and sustainability initiatives
• Bilingual in French would be an asset

Why Work For Us:

Join Metro Compactor Service, an industry leader in the waste & recycling equipment sector in Canada. As we aim for North American expansion, we're all about pushing boundaries, be it promoting employee skill development, leading innovative technologies, and consistently delivering our Super Service promise. Our greatest strength? Our people, who make our groundbreaking tech and market leadership possible.
So, if you're all about making a big difference in an environment that values you as much as your skill set, come join the Metro family. Let's shape the future together!

• Recognized Excellence: As a certified Great Place to Work (2023, 2024, 2025), Canada’s Top 100 Small & Medium Employers (2024, 2025), and recipient of the Innovation Award from the Brampton Board of Trade, our reputation speaks for itself.
• Rewarding Package: Enjoy competitive salaries, flexible time off with 2 vacation policies to choose from, maternity-leave top-up, and the security of our company-matched retirement program. Plus, choose from three tailored benefits packages with extended coverage to suit your individual needs
• Employee Growth: We encourage and support your growth through internal learning opportunities, mentorship, and a Training Reimbursement Program
• Company Culture and Engagement: Participate in regular company events and charitable initiatives that enrich our family-oriented culture. A safe and positive work environment is our top priority, and our staff have voted us a Great Place to Work for good reason!

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At Metro Compactor Service, we take pride in being recognized as a certified Great Place to Work in 2023, 2024 & 2025. As an equal opportunity employer, we truly believe that a diverse workforce best represents the community we serve and enhances our ability to provide excellent service to our customers. We are committed to attracting and retaining a vibrant mix of passionate and talented individuals from a variety of backgrounds, demographics, and life experiences.