Customer Care representative - Near North Customs - Afternoon Shift

Manitoulin Group; Barrie; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Benefits program

Growth opportunities

Job summary

Near North Customs is seeking a Customer Care representative for the Afternoon Shift in Barrie, Ontario. This full-time role focuses on accurate import documentation, customs compliance, and proactive shipment tracking to prevent delays at the border.

The successful candidate will possess customs experience, strong English communication, and a detail-oriented, problem-solving mindset. A team player who can adapt to change will thrive in this fast-paced environment with competitive wages and

Qualifications

• Customs experience and CBSA processes knowledge are essential.
• Strong written and verbal English communication required.
• Strict attention to detail and a sense of urgency are necessary.
• Flexible, innovative, and able to adapt to changing needs.
• Ability to prioritize, manage multiple accounts, and work under pressure.

Responsibilities

• Ensure shipments are not delayed at border by accurate documentation within set timeframes.
• Ensure customs paperwork are legal and accurate documents.
• Examine incoming customs invoices for accuracy of weights, values, tariff codes, quantity, GST, duty and excise tax.
• Flag shipments needing amendments and inform Team Leader to avoid fines.
• Track shipments to ensure clearance and attach records to customs documentation.
• Prepare and apply for Import Permits.
• Keep customs information up to date and coordinate with internal staff on issues.
• Liaise between levels of government and customs officials.

Skills

Customs experience

CBSA processes

English communication

Attention to detail

Problem solving

Customer service

Self-directed

Team player

Job description

Customer Care representative - Near North Customs - Afternoon Shift

• Full-time

At Near North Customs, our roots and expertise revolve around Customs Brokerage but that doesn’t limit us to providing services beyond that, as we also offer Trade Consulting Services. We are bound to make your experience simple, educational, and trustworthy from start to finish. With our Freight Forwarding services we are able to service you from any point in the world. Given today’s around-the-clock, 24/7 business environment, it is key that companies can count on Near North to provide the best customs brokerage services in the industry. That is our promise, one that is backed by our investment in people and technology, and sets Near North apart from our competitors.

The successful candidate will be responsible for the following:

• Ensure shipments are not delayed at border by accurately completing documentation or providing information to ensure documentation is complete within pre-assigned time limits
• Ensure customs paperwork are legal and accurate documents
• Examine all incoming customs invoices to check for accuracy of weights, values, tariff codes, quantity, GST, duty and excise tax
• Flag shipments that may require amendment and pass appropriate information along to Team Leader to avoid fines
• Track shipments to ensure shipments have been released by customs – go online and track entries by reference number, print copy and attach to customs document
• Prepare and apply for Import Permits
• Ensure customs information and knowledge is constantly kept up to date
• Coordinate with other internal staff regarding any customs issues
• Liaison between various levels of government and customs officials.

Shift: Monday - Friday 3pm-11:30pm

The following skills, experience and qualifications are required:

• Customs experience, knowledge of the CBSA processes
• Excellent written and verbal English Communication skills
• Strict attention to detail and strong sense of urgency
• Innovative, flexible, able to deal with change
• Ability to prioritize and manage time effectively and efficiently, manage multiple accounts and work well under pressure
• Excellent problem solving and mathematical skills
• Excellent customer service skills and diplomacy to deal with difficult people
• Self direct and self motivated and a team player that enjoys a values driven organization

We Offer:

• Competitive wages
• Comprehensive Benefits Program – including short term and long term disability
• Opportunities for growth and advancement