Customer Care Representative

Sonova; Sechelt; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenbetreuer, der in einem dynamischen Umfeld arbeitet. In dieser Rolle sind Sie verantwortlich für die Bereitstellung erstklassiger Kundenservices, die Verwaltung von Konten und die Unterstützung bei der Terminplanung. Sie profitieren von einem wettbewerbsfähigen Gehalt, umfangreichen Gesundheitsleistungen und Entwicklungsmöglichkeiten. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Erweiterte Gesundheitsleistungen

3 Wochen Urlaub

6 persönliche Tage

Zusätzliche freie Tage

Vierteljährlicher Bonus

Bildungsförderung

Qualifications

• Starke Kommunikations- und Kundenservicefähigkeiten erforderlich.
• Erfahrung im Umgang mit Forderungen von Kunden und Versicherungen von Vorteil.

Responsibilities

• Bereitstellung außergewöhnlicher Kundenservice in Person, telefonisch und per E-Mail.
• Verwaltung und Pflege von Kundenkonten und Beziehungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Rechnungswesen

Job description

Job Opportunity: Customer Care Representative at Connect Hearing

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative!

This is an 18-month contract with the possibility of extension!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is part of the Sonova family of brands. We are passionate about making a difference in our clients' lives and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location:

Sechelt, BC

Reporting to:

Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone, and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assisting with cleanings and minor in-clinic device repairs – training provided!

What you get in return:

• $20/hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks of vacation to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your birthday!
• Monday – Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We'd love to hear from you if:

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• You are aligned with our value of helping others
• You have a "Can-Do" attitude, love to learn, and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you! Apply today; we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products, but a team on a mission to help people enjoy the delight of hearing. We aim to enable a life without limitations. Through core brands like Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova, Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. Our talented and committed employees worldwide contribute to something greater than themselves – they create a meaningful impact.