Customer Care Representative

Sonova Group; Sechelt; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Representative, where your passion for customer service will shine. In this dynamic role, you'll provide exceptional support to clients, manage appointments, and assist with device repairs. This 18-month contract offers a competitive hourly wage, extensive benefits from day one, and opportunities for personal and professional growth. With a commitment to service excellence and a culture of collaboration, you'll be part of a team dedicated to transforming hearing health. Don't miss this chance to make a real difference in people's lives.

Benefits

Extended Health Benefits

3 Weeks Vacation

6 Days Personal Time

Quarterly Bonuses

Education Sponsorship

Birthday Off

Qualifications

• Strong communication and customer service skills are essential.
• Experience in accounts receivable is a plus.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and manage client accounts.

Skills

Customer Service Skills

Communication Skills

Accounts Receivable Management

Education

High School Diploma

Post-secondary Education

Job description

Select how often (in days) to receive an alert:

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

This is an 18-month contract with the possibility of extension!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone, and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assisting with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

• $20/hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks of vacation to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your birthday!
• Eligible for quarterly bonuses
• Growth and development opportunities including education sponsorship

We'd love to hear from you if:

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• You are aligned with our value of helping others
• You have a "Can-Do" attitude, love to learn, and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today; we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products, but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova – Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. Our talented and committed employees worldwide contribute to something greater than themselves – they create meaning.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of ethnicity, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status.