Customer Sales and Service Representative

UFA; Drayton Valley; On-site; CAD 19,000 - 30,000; Part time

Job summary

UFA in Drayton Valley, AB is seeking a part-time Customer Sales and Service Representative 2 (CSSR 2). Reporting to the Assistant Store Manager, you will help customers find products, process transactions, and support CRM activities to build strong relationships.

This role crosses trains in multiple store functions, covers opening/closing cash procedures where needed, and supports eCommerce orders, inventory, and merchandising to uphold UFA’s service standards.

Qualifications

• Grade 12 diploma with 3–5 years of related experience.
• Cash handling, computer proficiency, and prior customer service experience required.
• Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
• Intermediate product knowledge.
• Self-motivated with a continuous learning approach about the business of UFA.
• Strong interpersonal and relationship-building skills.
• Capable of physical labour; lifting up to 25 kg.
• Warehouse or yard and forklift experience an asset.
• Must remain current with WHMIS and TDG certifications.

Responsibilities

• Maximize sales and customer support through best-in-class customer service.
• Provide prompt service to customers in person or by phone; manage CRM with regular customers.
• Perform opening/closing cash balancing; possible key holder responsibilities.
• Assist with accurate shipping and receiving of products.
• Maintain inventory and cycle counts; troubleshoot as directed.
• Keep store, yard, site, warehouses, and exteriors clean, organized, and safe.
• Manage eCommerce requests; ensure service levels and KPIs.
• Own the Aisle area to maintain merchandising and inventory standards.
• Assist junior CSSRs with minor customer service issues.
• Support special projects for other sites, farm stores, and events.

Skills

Cash handling

Customer service

Interpersonal skills

Self-motivation

Physical labour

Teamwork

Problem solving

Adaptability

Attention to detail

Education

Grade 12 diploma

Tools

Forklift experience

Job description

• Department: Operations - Alberta
• Employment Type: Part-Time
• Requisition ID: 1977
• Date Posted: September 2, 2026
• Closing Date: September 16, 2026 or until filled

Job Summary

Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The Representative provides service in accordance with UFA's Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will cross-train in multiple functions of the store or site.

Responsibilities

• Maximize sales and customer support through best-in-class customer service. Provide prompt service and assistance to UFA's customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM (Customer Relationship Management) with regular UFA customers.
• Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments.
• Perform opening/closing balancing cash procedures including paper flow in an accurate and timely manner. Key holder responsibilities may be required.
• Assist with the accurate and timely shipping and receiving of products (as assigned).
• Perform maintenance on inventory or cycle counts including trouble shooting/problem solving, as directed.
• Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA's safety and operational standards.
• Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFA's safety and operational standards. Perform daily balancing of eCommerce orders including paper flow.
• Responsible for "Own the Aisle" area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard and assists in merchandising decisions
• Assists junior Customer Sales and Service Representatives with minor customer service issues.
• Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.

Qualifications

• Grade 12 diploma with 3-5 years of related experience.
• Cash handling, computer proficiency, previous customer service experience required
• Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
• Intermediate level of product knowledge.
• Self-motivated with a continuous learning approach about the business of UFA.
• Strong interpersonal and relationship building skills.
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience an asset.
• Must remain current with any and all required certifications, including WHMIS and TDG.

You and UFA. Let's Grow Together.

UFA is one of Canada's largest and most progressive agricultural co-operatives. We're a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we're proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You'll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact [e-mail].

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We thank all applicants for their interest. Only those selected for an interview will be contacted.