Customer Care Representative

Sonova Group; Barrie; On-site; CAD 40,000 - 48,000; Full time

Job summary

Connect Hearing, part of the Sonova Group, seeks a Customer Care Representative for their Barrie clinic. This role focuses on delivering outstanding customer service and managing client accounts in a fast-paced environment. A competitive salary and benefits, including extended health and vacation time, are offered.

Benefits

Extended Health Benefits Package

3 weeks of vacation

6 days of personal time

Quarterly bonus eligibility

Growth and development opportunities

Qualifications

• Strong communication and customer service skills.
• Experience or interest in accounts receivable.
• Willingness to learn.

Responsibilities

• Providing exceptional customer service in person, over the phone, and by email.
• Scheduling appointments and managing client accounts.
• Assisting with in-clinic device repairs.

Skills

Customer service

Communication

Relationship building

Reconciliation

Job description

Select how often (in days) to receive an alert :

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are :

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location : Barrie, ON

Reporting to : Regional Clinic Manager

A day in the life of a Customer Care Representative involves :

• Providing exceptional customer service in person, over the phone, and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assisting with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return :

• Starting wage of $20/hour based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks of vacation to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your birthday!
• Eligible for quarterly bonus
• Growth and development opportunities including education sponsorship

We'd love to hear from you if :

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• You are aligned with our value of helping others
• You have a "Can-Do" attitude, love to learn, and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today; we look forward to reviewing your application!

More About Us :

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova – Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. Our talented and committed employees worldwide know they contribute to something greater than themselves – they create a sense of purpose and impact.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment regarding employment and opportunities, regardless of ethnicity, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status.

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