Remote Travel Customer Service Representative

International SOS; Ontario; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading company in travel services is seeking a Remote Travel Customer Service Representative to assist clients with travel itineraries including flights and accommodations. This role emphasizes high-quality service and problem-solving in a remote work setting. Candidates must have strong customer service skills and an ability to navigate multiple systems in a fast-paced environment.

Benefits

Comprehensive benefits plan after 30 days

Paid Time off

Career advancement opportunities

Qualifications

• 2 years of customer service experience required.
• 1 year of Call Center experience preferred.
• Prior experience in the Hospitality or Travel industries preferred.

Responsibilities

• Assist customers in planning travel itineraries including flights, tours, hotels, and rentals.
• Provide exceptional service throughout customers' journeys.
• Work in a structured call center environment servicing customers through phone, chat, and email.

Skills

Customer Service

Problem Solving

Communication

Travel Knowledge

Internet Savvy

Education

High school diploma or equivalent

Job description

Remote Travel Customer Service Representative

Join to apply for the Remote Travel Customer Service Representative role at International SOS

Remote Travel Customer Service Representative

Join to apply for the Remote Travel Customer Service Representative role at International SOS

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Join our team at Aspire Lifestyles as a Remote Travel Concierge!

As a member of the Aspire Lifestyles, Inc., you will be joining a dynamic and customer-focused organization as a Travel Concierge. In this role, you will have the opportunity to assist customers in planning their travel itineraries including flights, tours, hotels, car rentals, etc., providing exceptional service throughout their journey.

This position offers a unique opportunity to work in a customer-focused environment where your problem-solving abilities and passion for delivering high-quality service will shine.

We are committed to creating a supportive and inclusive work environment where every team member is valued and empowered to succeed. As a Travel Concierge, you will play a crucial role in fostering positive relationships with customers and ensuring their travel experiences are seamless and enjoyable.

• Must be located in ONTARIO
  
  

We Offer

• Full-time (up to 40 hrs a week), 8-hour shifts, Permanent with set schedules ( select the schedule that works best for you )
• A comprehensive benefits plan after only 30 days of employment including the opportunity to participate in our RRSP program with company match after 1 year
• Paid Time off (training is also fully paid)
• Career advancement opportunities – we want you to grow with us!
• $20.00/hr with the potential to earn a monthly bonus!
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends- We are currently looking for talent to be available for full time variable
  
  

schedules including afternoons, evenings and weekends as required.

• No sales required.
  
  

Here’s What You Bring To The Team

The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.

Excellent geographical and travel knowledge through professional or personal travel experience.

Must be internet savvy and proficient in navigating multiple systems simultaneously.

Able to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, and email).

Strong ability to communicateand write in a polished, educated, and professional manner.

Please note that successful candidates must meet the following criteria in order to Work from Home:

Must provide a private at-home office space, with a lockable door, free of distraction.

Must procure, set up, and maintain high speed internet access with a minimum speed of25 mbps download / 5 mbps upload.

Wired internet connection (cannot use Wi-Fi or Wi-Fi Pods) capable of continuously supporting excellent call quality and high-speed response rate. Internet connection must be connected to modem /router through hard cable/ethernet cord.

Satellite users are prohibited and cannot be used due to the impact on call quality and the stability of service.

To qualify for this position, you MUST have a Smart Phone. The Smart Phone MUST be operating on the most up to date software system.

Qualifications

• High school diploma or equivalent is required.
• Must be able to pass a pre-employment background screening.
• 2 years of customer service experience required.
• 1 year of Call Center experience preferred.
• Prior experience in the Hospitality or Travel industries preferred.
  
  

Aspire Lifestyles is committed to ensuring accessibility for all persons and to providing excellence in serving all customers. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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