Remote Customer Care Representative (Fredericton, NB)

Drake International; Fredericton; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading global staffing company, Drake International, is seeking a Remote Customer Care Representative in Fredericton, NB. This position offers flexibility with shift schedules, along with opportunities for internal growth and benefits including medical and dental. Ideal candidates will possess customer service experience and bilingual communication skills.

Benefits

Flexible shift schedules

Internal growth opportunities

Benefits including medical and dental

Qualifications

• Minimum of one year experience in a call center customer service-based position is required.
• Proficient in computer programs such as Microsoft Office Suite.
• Must have access to high-speed internet.

Responsibilities

• Help customers with complaints and questions.
• Ensure customer satisfaction and provide professional customer support.
• Utilize service techniques and systems.

Skills

Bilingual English / French

Customer service skills

Reliability

Attention to detail

Communication skills

Organizational skills

Education

High school diploma

Post-secondary education in business or related program

Tools

SalesForce

CRM systems

Microsoft Office Suite

Job description

We're seeking a dynamic Remote Customer Care Representative to join our client's transportation team in Fredericton, NB.This position offers the ability to work from home, with flexible shift schedules. You must be located in New Brunswick to be eligible for this role. The successful candidate must have access to high-speed internet. What We Offer :

• Schedule : Monday to Friday, alternating shifts from 7 am – 9 : 30 pm
• Benefits : Internal growth opportunities, benefits & extended health care, including medical and dental

What You'll Do :

• Help customers with complaints and questions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Increase your skills with every interaction
• Give customers information about services
• Ensure customer satisfaction and provide professional customer support
• Escalate customer dissatisfaction to proper channels

What We're Looking For :

• Minimum of one year experience in a call center customer service-based position is required
• Bilingual English / French communication skills (written and verbal) a STRONG asset
• High school diploma. Post-secondary education in business or related program considered an asset
• Previous SalesForce or CRM system experience considered an asset
• Previous AS400 experience considered an asset
• Previous transportation / logistics experience considered an asset
• Proficient in computer programs such as Microsoft Office Suite
• Highly reliable, willing to learn and acquire new skills
• Exhibit professional communication and customer service skills
• Proven ability to be a self-starter and work independently
• Strong attention to detail with high organizational and interpersonal skills
• Must have access to high-speed internet

Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today! Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly. Drake International is an equal opportunity employer and champions accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative at (506) 862 - 1808.

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Remote Customer Care Representative (Fredericton, NB) • Fredericton, NB, Canada