Bilingual Customer Care Representative (Contract Position) - Now Hiring!

Stellantis; Ontario; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive industry seeks a Bilingual Customer Care Representative for a contract position. This role involves addressing customer and dealer concerns, requiring strong communication skills and the ability to provide effective solutions. This remote position is based within Ontario and offers a supportive work environment for employees with accessibility needs.

Qualifications

• Experience in customer service environments.
• Ability to manage multiple tasks effectively.
• Strong communication and teamwork skills.

Responsibilities

• Manage customer and dealer concerns at the contact centre.
• Research available systems for customer issue resolution.
• Collaborate with various departments to meet customer needs.

Skills

Bilingual communication

Customer service

Problem-solving

Job description

The Bilingual Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre.

Responsibilities will include :

• reading the customer’s file in its entirety
• researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
• working with various departments within FCA Canada to ensure the customer’s needs are met
• contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
• being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers

In this position the Bilingual Customer Care Representative (contract position) will work remotely from within the Province of Ontario.

Stellantis / FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

Create a job alert for this search

Bilingual Customer Care Representative • -, Ontario, Canada