Customer Care Manager: Data-Driven Team Leader

Day & Ross; Florenceville-Bristol; On-site; CAD 65,000 - 75,000; Full time

Job summary

Day & Ross seeks a Manager of Customer Care in Hartland, NB. You will coach a team of supervisors in a dynamic customer service center, using data-driven methods to enhance the customer experience.

You will lead change initiatives, communicate progress, and align resources to achieve service targets while maintaining high standards of quality and productivity. A bilingual proficiency is required.

Qualifications

• Postsecondary studies in business administration or related field preferred.
• Experience in customer care leadership is advantageous.
• Bilingual in English and French is required for internal communications across Canada.

Responsibilities

• Coach and support a team of supervisors in a fast-paced Customer Service Center.
• Develop and implement data-driven strategies to improve customer experience.
• Set clear change objectives and regularly report progress with action plans.

Skills

Leadership

Coaching

Customer service

Data-driven

Strong communication

MS Office

Education

Postsecondary studies in business administration or related field

Tools

CRM systems

MS Office

Job description

Day & Ross seeks a Manager of Customer Care in Hartland, NB. You will coach a team of supervisors in a dynamic customer service center, using data-driven methods to enhance the customer experience.

You will lead change initiatives, communicate progress, and align resources to achieve service targets while maintaining high standards of quality and productivity. A bilingual proficiency is required.