Service Centre Lead — Elevate Customer Experience

Belron Canada inc; Châteauguay; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Job summary

Belron Canada is seeking an Assistant Manager to support day-to-day operations at our Service Centre and drive an exceptional customer and employee experience.

You will be the face of the brand, leading a team to deliver care-driven customer experiences, while upholding our values of being Driven, Collaborative, Genuine, and Caring. This role emphasizes coaching, performance, and a strong customer focus across all interactions.

Qualifications

• Customer-centric leader with coaching and performance experience.
• Enjoys coaching teams to deliver value-based selling and exceptional service.
• Strong communication skills with ability to motivate and inspire teams.

Responsibilities

• Lead as the face of the Service Centre, delivering care-driven customer experiences.
• Coach and support the team to identify customer needs and achieve business goals.
• Build a customer-first culture for internal and external stakeholders.
• Champion local marketing and community initiatives to strengthen brand presence.
• Develop a high-performing team through coaching, clear expectations and recognition.
• Foster a collaborative environment where people are empowered to succeed.
• Model values of collaboration, integrity, care and accountability in all interactions.
• Partner with SCM on scheduling and labour planning to maintain operations.
• Oversee adherence to safety, operational and customer experience standards.
• Lead workflow management and escalation handling for smooth daily operations.

Skills

Customer leadership

Coaching

Sales oriented

Communication

Adaptable

Job description

Belron Canada is seeking an Assistant Manager to support day-to-day operations at our Service Centre and drive an exceptional customer and employee experience.

You will be the face of the brand, leading a team to deliver care-driven customer experiences, while upholding our values of being Driven, Collaborative, Genuine, and Caring. This role emphasizes coaching, performance, and a strong customer focus across all interactions.