Canada Customer Service Manager - Lead & Elevate Support

S&S Activewear Canada Inc.; Vaughan; On-site; CAD 65,000 - 90,000; Full time

Job summary

S&S Activewear Canada is seeking a dynamic Customer Service Manager Canada to lead our contact center team across Canada. You will partner with operations and sales to ensure outstanding service, resolve complex customer issues, and drive continuous improvement in satisfaction and retention.

This full-time role (Mon-Fri, 8am-5pm) requires 1-5 years of management experience, strong English and French communication, and proficiency with Microsoft Office.

Qualifications

• 1-5 years proven experience as contact center manager or supervisor.
• Experience in providing customer service support.
• Experience supporting Canadian customers or service escalations preferred.
• Strong management methods and leadership skills.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Proficient with Microsoft Office.

Responsibilities

• Be a prominent positive representative on the leadership team.
• Help devise processes to build a world-class support team.
• Field requests and support communications from internal and external customers.
• Support Canadian customers and business partner interactions.
• Resolve daily fulfillment and delivery issues end-to-end.
• Collaborate with US and Canadian teams on cross-border issues.
• Track learning and develop SOPs; support workforce planning.
• Promote good relations between external and internal customers.

Skills

Contact center management

Customer service

Bilingual English/French

Leadership

Communication

Tools

Microsoft Office

Job description

S&S Activewear Canada is seeking a dynamic Customer Service Manager Canada to lead our contact center team across Canada. You will partner with operations and sales to ensure outstanding service, resolve complex customer issues, and drive continuous improvement in satisfaction and retention.

This full-time role (Mon-Fri, 8am-5pm) requires 1-5 years of management experience, strong English and French communication, and proficiency with Microsoft Office.