Quality Assurance & Payroll Data Analyst

Day & Ross

Florenceville-Bristol

On-site

CAD 55,000 - 75,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Day & Ross in Florenceville-Bristol, NB is seeking a Quality Assurance Analyst to gather, report and analyze QA statistics for the customer care center. You will ensure that products and services meet established quality standards and support continuous improvement across teams.

The role covers QA data analysis, reporting, developing QA protocols, and collaborating with payroll and CX teams as needed. Strong English/French communication and proficiency with Office tools are valued, along with

Qualifications

Minimum 4 years’ experience in a contact centre.
Post-secondary education in business administration is an asset.
Proficiency in Microsoft Office applications.
English/French bilingualism required.

Responsibilities

Payroll: auditing and calculating pay based on hours worked, including overtime and leave adjustments.
Responding to employee and management queries related to payroll, deductions, and benefits.
Collaborating with HR and staff to align payroll with business objectives and system upgrades.
QA: helping develop and implement quality assurance protocols.
Analyzing QA data and recommending improvements.
Preparing QA reports and coordinating with teams.
Ensuring daily, weekly, monthly and quarterly QA review counts are met.
Assist with sourcing data from Salesforce for the CS Interval Report and Customer Service Report.
Assist as required with ad hoc QA, Payroll or CXone requests.
Other relevant tasks as necessary.