Customer Care Manager

WD Co-Auto; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a driven and strategic Customer Care Manager to elevate client care and inside sales operations. This role involves leading a high-performing team, ensuring exceptional service, and managing key accounts. You'll shape the future of customer care while collaborating with various departments to optimize processes. With a competitive compensation package and amazing benefits, this opportunity promises to be rewarding for those eager to make an impact in the automotive dealership sector.

Benefits

Competitive Compensation Package

Commission/Bonus Structure

Dental Insurance

Extended Health Care

Life Insurance

Paid Time Off

Employee Purchase Program

Qualifications

• Proven experience in customer service and inside sales.
• Leadership experience with high-performing teams.

Responsibilities

• Build and manage a high-performing customer care team.
• Oversee daily operations including order processing and quoting.
• Collaborate across departments for seamless communication.

Skills

Customer Service

Leadership

Project Coordination

Sales Operations

Communication Skills

Analytical Skills

Education

Bachelor's Degree

Job description

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WD Co-Auto is looking for adriven and strategic Customer Care Managerto take our client care and inside sales operations to the next level.

• Are you a seasoned leader, in customer service, quoting, and inside sales, who’s ready tomake a real impact, grow a team, and help shape the future of customer care and inside sales at WD Co-Auto?

We’d love to hear from you! Join us to take on new challenges and lead a dynamic team!

Location:

What you'll do:

As the Customer Care Manager , you’ll be responsible for building and managing a high-performing team that provides top-tier support to our members and internal teams. You’ll create a structure that ensures exceptional service — from answering calls and managing orders to providing accurate quotes and coordinating logistics.

You’ll also support a small group of rural accounts, maintaining strong relationships where in-person support is less frequent. In addition, your team will act as the knowledge base and operational backbone for our field sales reps — answering questions, providing product information, and helping them deliver on customer needs.

Reporting to theVP, of Dealership Solutions, you’ll play a crucial role inshaping the future of our customer care and inside sales team, with the opportunity to expand and refine the department as the business grows.

You’ll oversee theCustomer Care Team,manage a portfolio ofkey accounts, spearheadinternal processes and procedures, and lead ourRoute Sales Representatives.

• Lead, mentor, and develop the Customer Care Team & RSR Team, ensuring they provide top-tier support and service to customers and our Solutions Consultants.
• Oversee daily operations, including answering inbound customer calls, processing orders, creating quotes, and resolving issues.
• Manage a portfolio of accounts, strengthening relationships and identifying new growth opportunities.
• Manage and ensure accuracy for quoting, order entry, project coordination, and service resolution.
• Shape the future of inside sales, working closely with leadership to refine processes and potentially expand the team with additional SDRs.
• Drive business development through hands-on SDR activities, including prospecting, outreach, lead generation, and nurturing to help fuel business growth.
• Collaborate across departments, ensuring seamless communication between inside sales, field sales, and customer support teams.

What you bring:

• Proven experience in customer service, quoting, order entry inside sales, and project coordination with a focus on large product offerings
• Leadership experience, with a track record of managing and developing high-performing teams.
• Excellent communication and relationship-building skills.
• A proactive and strategic mindset, with the ability to scale and refine inside sales operations.
• Strong organizational and analytical skills, with the ability to track KPIs and optimize sales processes.
• Experience in the dealership industry is an asset but not required.
  

Why Join WD Co-Auto:

• Competitive Compensation Package: an annual base salary depending on level of experience.
• Commission/Bonus Structure:Performance-based commission and bonus structure.
• Amazing Benefits: Dental, extended health care, life insurance, paid time off, access to an Employee Purchase Program

About WD Co-Auto:

• WD Co-Autois dedicated to helping automotive dealerships across Canada succeed, and we wantyouto be part of our journey. Start your career in a role where your potential matters and every day is an opportunity to make an impact.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Motor Vehicle Manufacturing

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