Customer Care Crew

Province of Canada; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

Province of Canada is seeking a Customer Care professional to manage inquiries and support exchanges, returns, and order adjustments. You will represent the brand with empathy and help shape the customer journey as the company grows.

Responsibilities include keeping product knowledge current, assisting with website content, and supporting office and operations needs. Fluency in French and English is strongly preferred due to bilingual customer interactions.

Qualifications

• 1–2 years of online customer service, e-commerce, retail, or related experience is an asset.
• Strong written and verbal communication skills with excellent attention to detail.
• Highly organized, proactive, and comfortable taking initiative.
• Genuine interest in product, brand, and customer experience. Fluency in French and English preferred.

Responsibilities

• Manage the Province of Canada customer service inbox and respond to inquiries via email, chat, and phone.
• Handle exchanges, returns, and customer concerns with professionalism and empathy; protect the brand voice.
• Identify opportunities to improve online and in-store shopping experiences.
• Maintain product knowledge and assist with website content updates, product information, and merchandising.
• Support quality control, inventory checks, production needs, and general office/operations tasks; participate in team meetings.

Skills

Online customer service

E-commerce

Retail

Written communication

Verbal communication

Attention to detail

Organization

Initiative

French-English bilingual

Job description

Province of Canada is one of the only brands in the world that manufactures every one of their products in Canada. We've set out to create a brand that represents the lifestyle and culture that is being cultivated throughout Canada. One that honours the past but is always looking forward to a fashionable future. Welcome to Province of Canada. Enjoy your stay.

Customer Care Role

We are looking for an energetic, passionate, curious, customer-obsessed to join our growing team. As part of the Customer Care team, you will be a point of contact between our customers and the brand, overseeing day-to-day online customer service and helping create a thoughtful, consistent customer experience. You will manage customer inquiries, exchanges, returns, order adjustments and feedback while representing the brand with professionalism and care. You will also identify opportunities to improve our customer service, website experience, and overall customer journey. Customer service is a core component to the success of our business, and this role allows for the opportunity to take ownership and help shape how we engage with our customers as the company grows.

Key Responsibilities

Customer Relations & Online Support:

Manage the Province of Canada customer service inbox and respond to inquiries however they come in (ie. email, Chatra, phone, etc). Manage exchanges, returns, and customer concerns with professionalism, empathy, and sound judgment. Build positive relationships with customers and represent the brand's voice and values at all times. Identify opportunities to improve the online and in-store shopping experience.

Product & Website:

Maintain strong product knowledge, including materials, fit, sizing, and product details. Monitor and communicate any product feedback. Assist with keeping customer-facing website content, product information, collections, and merchandising accurate and up to date (if needed).

General Support:

Assist with quality control, inventory checks, production support, and other operational needs (when needed). Support the Office Team and help maintain an organized studio environment. Participate in team meetings and contribute ideas that improve the customer experience, product offering, and internal processes.

Qualifications & Experience:

Ideally 1–2 years of online customer service, e-commerce, retail, or related experience is an asset. Strong written and verbal communication skills and excellent attention to detail. Highly organized, proactive, and comfortable taking initiative. Genuine interest in product, brand, and customer experience. Fluent in both French and English is strongly preferred.