Bank Customer Service (Bilingual and English)

Canadian Tire Financial Services; Canada; On-site; CAD 47,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Product discounts

Job summary

Canadian Tire Financial Services is seeking bilingual Fraud Servicing Representatives to handle inbound/outbound contact centre duties, identify suspected fraud, and protect customer data with professionalism.

The role emphasizes customer focus, solutions orientation, and strong communication skills. Shifts include evenings and weekends for Ontario residents only. Starting wage CAD 22.82 per hour with annual reviews, plus comprehensive benefits and opportunities for career growth.

Qualifications

• Customer-focused and willing to go above and beyond to meet evolving needs.
• Solutions oriented with strong attention to detail.
• Team players with strong communications skills.
• Willingness to learn and solve problems while keeping the customer in mind.

Responsibilities

• Identify suspected fraud and initiate actions to mitigate risk while keeping customer information secure.
• Review credit card applications to reduce exposure to fraud and complete reviews within required time frames.

Skills

Customer service

Communication

Problem solving

Job description

Help us boldly shape retail in Canada As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

THIS IS A BILINGUAL ROLE - French/English There are both part-time and full-time positions available with full-time training hours, Mon-Fri 9AM - 5PM. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

What you’ll do Role we are currently sourcing for: Fraud Servicing Representatives: Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames

Who you are We are looking for individuals who are: Customer focused, who go above and beyond to respond to the evolving needs of our customers Solutions oriented and outcome focused, with a strong attention to detail Team players with strong communications skills, who build relationships easily While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be. We’re always looking for great talent!

In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our starting wage for this position is $22.82 with an annual salary review process.

Our current department hours of operation are: 8:00am – 8:00pm, Monday to Friday, 8:00am – 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can. We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.