Trainer & Quality Analyst

Johnston Group Inc.; Winnipeg; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Johnston Group Inc. in Winnipeg, MB is seeking a Trainer & Quality Analyst to lead training for the Life & Disability Services Team and perform daily quality reviews of completed work requests.

You will develop training materials, revise guides, create checklists, coach trainees and teammates, share feedback, track trends, and support process changes through continuous improvement. Hybrid role based out of Winnipeg with three days in-office per week.

Qualifications

• 3–5 years of experience in a Trainer or related Adult Education position
• Experience in group benefits or insurance industry is a plus
• Exceptional time management and organizational skills
• Excellent oral and written communication skills
• Ability to work closely one-on-one, in a team environment, and independently when required
• Ability to adapt and generate effective solutions to situations as they arise
• Detail oriented with well-developed analytical skills
• Open to feedback and willing to make changes based on feedback

Responsibilities

• Provide overall training for the Life & Disability Services Team and perform daily quality reviews on completed work requests
• Develop training materials, revise guides, and create checklists to support ongoing learning
• Coach and mentor trainees and team members; share feedback and track trends to steer future training
• Ensure proper training, tools, and supports are in place to deliver high-quality customer service to clients
• Support process changes through continuous improvement

Skills

Time management

Organizational skills

Communication (oral & written)

Coaching & mentoring

Team collaboration

Self-motivated

Attention to detail

Analytical skills

Feedback & adaptation

Tools

Microsoft Office Programs

Job description

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’sTop Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

The Trainer & Quality Analyst is responsible for providing the overall training for the Life & Disability Services Team along with performing daily quality reviews on completed work requests.

Your daily activities will be diverse as you develop ways to support process changes through continuous improvement. You will provide coaching and mentorship for trainees and existing team members, conduct quality assurance reviews to ensure accuracy and high standards are consistently met. Then you’ll share feedback, offer targeted recommendations, and track trends to steer future training. This will include developing new training materials, revising guides, and creating checklists to support ongoing learning.

The Trainer & Quality Analyst role is an essential component of the team as it ensures that proper training, tools, and supports are in place, allowing the team to be successful in performing their job while providing our clients with excellent customer service.

*Hybrid working model based out of our Winnipeg, MB office, with three daysin-office per week.*

Qualifications:

• 3 – 5 years of experience in a Trainer or related Adult Education position
• Experience in group benefits or insurance industry is an asset
• Exceptional time management and organizational skills
• Demonstrated excellent oral and written communication skills
• Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required
• Ability to adapt and generate effective solutions on situations/issues as they are presented
• Detail oriented and well-developed analytical skills
• Open to feedback and willing to make changes based on feedback provided
• Proficient in Microsoft Office Programs
• Bilingualism (English/French) is an asset