Customer Care/Business Development Representative - Alta Infiniti

Zanchin Automotive Group; Vaughan; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Enhanced benefits

Tools provided

Ongoing training

Career advancement

Employee pricing

Job summary

Alta Infiniti, part of Zanchin Automotive Group, is hiring a Customer Care/Business Development Representative in Vaughan. The role focuses on scheduling service appointments, explaining maintenance needs, and managing customer inquiries, with opportunities for career growth within the group.

Ideal candidates bring 1–2 years in customer service or business development, strong communication, and the ability to work independently in a dynamic, high-energy environment.

Qualifications

• 1 to 2 years of customer service and/or business development experience.
• Secondary School diploma or equivalent required.
• Professional communication (verbal and written) skills.
• Self-motivated, high energy, and able to meet deadlines.
• Adaptable to a fast-paced, evolving environment.

Responsibilities

• Schedule vehicle service and maintenance appointments via inbound/outbound campaigns.
• Explain recommended maintenance to customers and confirm appointments.
• Contact customers to confirm or reschedule upcoming appointments.
• Serve as the initial contact for customer concerns/complaints.

Skills

Customer service

Business development

Communication

Time management

Detail oriented

Education

Secondary School diploma or equivalent

Job description

Customer Care/Business Development Representativecareer and employment opportunity awaits you.

The Power to Move You

Alta Infiniti, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiasticCustomer Care/Business Development Representativeto join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

The expected pay rate for this role is$19.00 to $23.00 per hour, based on experience and qualifications.

What's in it for you...

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance...and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity...

As an integral part of the "we can do that" operation, this position is responsible for scheduling customer vehicle service and maintenance appointments. Specifically:

• schedule vehicle service and maintenance appointments through inbound and outbound campaigns
• explain recommended and required vehicle maintenance to customers
• contact customers to confirm upcoming vehicle service and maintenance appointments, and/or reserve appointment for missed appointments
• act as the initial contact for customer concerns/complaints

About you...

Ideal candidates will have a strong background and proven experience in customer service, including:

• 1 to 2 years' proven experience in customer service and/or business development
• Secondary School diploma, or equivalent experience
• ability to communicate professionally (verbally and written)
• self-motivated and driven with a passion for excellence in execution
• ability to adapt to a changing environment and meet deadlines
• strong attention to detail; organized and strategic
• ability to maintain professionalism
• ability to work independently and with minimal supervision
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You’ll be part of a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.

We do not use artificial intelligence tools to screen or select applicants for this role. Applications are reviewed directly by the hiring team.