Scheduling Coordinator – Edmonton (Full-Time)

CBI Home Health; Edmonton; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Earned-wage access

Employee discounts

Employee Assistance Program

Orientation & training

Job summary

CBI Home Health in Edmonton is seeking a Care Access Representative to manage scheduling of direct care staff in a high-volume contact center. This on-site role supports clients, families, and care providers by coordinating visits and maintaining accurate records.

The position requires a minimum Grade 12, at least 2 years in customer service or scheduling, strong Excel and scheduling software experience (AlayaCare), and excellent communication.

Qualifications

• Educational background: Minimum Grade 12 education.
• Experience: At least 2 years in Customer Service, Scheduling, and/or Coordination.
• Technical: Proficiency in Microsoft Office and scheduling software (e.g., AlayaCare).
• Communication: Strong verbal and written skills with excellent telephone etiquette.
• Problem-solving: Results-oriented with strong problem-solving abilities.
• Multitasking: Ability to manage multiple tasks in a fast-paced environment.
• Organizational: Excellent time management and organizational skills.
• Computer literacy: Advanced with various applications and programs.
• Medical knowledge: Knowledge of medical terminology or medical administration is an asset.
• Language: Ability to communicate in French is an asset.
• Healthcare scheduling: Prior experience in healthcare scheduling is desirable.
• Work schedule: Availability to work in office.

Responsibilities

• Efficient Scheduling: use scheduling software to assign care providers to meet client care plans.
• KPI Achievement: meet and exceed KPIs such as calls/chats per hour and scheduling accuracy.
• Stakeholder Communication: maintain open lines with clients, families, and care providers.
• Relationship Building: nurture relationships with care providers, clients, funders, and team members.
• Data Management: update scheduling databases, client/care provider records, and care plans.

Skills

Customer Service

Scheduling

Coordination

Problem-solving

Multitasking

Time Management

Education

Grade 12 education

Tools

Microsoft Office Suite

AlayaCare

Job description

Job Category: Administrative Support

• Full-Time

Locations

Showing 1 location

CBI Home Health - Edmonton
Edmonton, AB T6A 0L4, CAN

Description

Care Access Representative – Edmonton

CBI Home Healthsupports people at home and in the community. We are one of Canada’s leadingspecialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.Learn more at cbihomehealth.ca .

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Edmonton.

• Salary: $38,025 per year
• Hours: Full-time, 40 hours per week
• Location: On-site at our Edmonton office

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee Assistance Program.
• Paid orientation, training and development with opportunities to grow your career.

The Care Access Representativeplays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

• Efficient Scheduling:utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
• KPI Achievement:Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
• Stakeholder Communication:Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and elevate when necessary.
• Relationship Building:Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
• Data Management:Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
• Compliance:Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

• Educational Background:Minimum Grade 12 education.
• Experience:At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
• Technical Skills:Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., AlayaCare). Keyboarding speed of 35-45 words per minutes required.
• Communication:Strong verbal and written communication skills, with excellent telephone etiquette.
• Problem-solving:Results-oriented with strong problem-solving abilities.
• Multitasking:Ability to manage multiple tasks in a fast-paced environment.
• Organizational Skills:Excellent time management and organizational skills, with a keen eye for detail.
• Computer Literacy:Advanced computer literacy with various applications and programs.
• Medical Background:Knowledge of medical terminology or experience in medical administration is an asset.
• Language Skills:Ability to communicate in French is an asset.
• Healthcare Scheduling:Prior experience in healthcare scheduling is highly desirable.
• Work Schedule:Availability to work in office.

Our clients count on us every day of the year, so our scheduling team works across a 7-day operating window. By applying, you’re confirming you’re available to work:

• Days: Monday to Sunday, including statutory holidays
• Hours: Any shift between 6:00 AM and 10:00 PM
• Flexibility: Occasionally starting or staying 1–2 hours outside your scheduled shift when needed

What you can count on

• Full-time hours: 40 hours every week
• 2 days off each week (days are based on business needs)
• A recurring schedule wherever possible
• Schedules posted 4 weeks in advance, so you can plan your life around them
• Advance notice if your schedule needs to change

Good to know before you apply

• This role has rotating shifts rather than a fixed schedule, so open availability across the full operating hours is required
• We’re only able to move forward with candidates who can consistently work within these hours
• This is a fully on-site role, working alongside your team at our Edmonton office

Orientation and training

Your paid orientation starts December 7, 2026. Training runs from December 7, 2026 to January 4, 2027, Monday to Friday, 8:00 AM – 5:00 PM. You’ll need to be available for the full training period. It’s a great chance to learn the role with dedicated support before you start your regular schedule.

Recruitment Technology Disclosure:We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.