Customer Care and Reservations Specialist

PAL; Saint-Jean-sur-Richelieu; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Travel privileges

Comprehensive health benefits

Defined Contribution Pension Plan

Employee Stock Purchase Plan

Tuition Assistance Program

Family Assistance Programs

Job summary

PAL is seeking a Full-Time Permanent Customer Care & Reservations Specialist to join our team in St. John's, NL. The role involves supporting travel agencies, maintaining the eticket database, and performing various reservation duties.

Applicants should have customer service experience and strong communication skills. We offer travel privileges, comprehensive health benefits, and an inclusive environment. Candidates from diverse backgrounds are encouraged to apply.

Qualifications

• 1+ years of customer service experience is required.
• 1+ years of technical support experience is preferred.
• Experience in Travel and Tourism is preferred.

Responsibilities

• Assist travel agencies with reservation and ticketing support.
• Maintain eticket database and process open coupons.
• Support PAL Airline station CSR's with ticketing.
• Quote fares and book flights for customers.

Skills

Customer service

Technical support

Communication

Sales skills

Education

Completion of secondary schooling in a related field

Job description

We are currently seeking a Full-Time Permanent Customer Care & Reservations Specialist to join our team in St. John's, NL.

Job Duties:

• Travel Agency Support. Assisting travel agencies with reservation and ticketing support
• Eticket Database Maintenance
  • Daily maintenance of our eticket database
    1. Processing open coupons
    2. Processing exception etickets
  • Daily processing of the eticket ETL error queue
• GDS reject Queue Maintenance
  • Daily on-time processing of the GDS reject queue
• Tier 2 Ticketing Support
  • Assisting PAL Airline station CSR’s with reservation and ticketing support of GDS, Interline and Codeshare bookings
  • Assisting Other Airline Partner helpdesks with reservation and ticketing support of FIM/Interline/Codeshare Bookings
• Reservations Agent duties as required
  • Quote fares and book flights for customers;
  • Provide customers with necessary information connected with flights;
  • Communicate with customers to determine individual needs;
  • Must make use of excellent communication and sales skills;
  • Respond to cargo inquires providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting, and answering phones;
  • When necessary, identify and implement solutions to meet evolving industry and customer needs;
• Other duties as assigned.

Qualifications:

• Completion of secondary schooling in a related field is required
• 1+ years of customer service experience is required
• 1+ years of technical support experience is preferred
• Experience in Travel and Tourism is preferred

What we offer:

• Travel privileges with PAL and its network
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.