Customer Analytics Manager — Growth & Insights

Clear Destination Inc.; Markham; Hybrid; CAD 75,000 - 118,000; Full time

Job summary

Enercare in Markham is seeking a Manager, Customer Analytics to lead analytics initiatives within Marketing. The role works with the Customer Base Management, Acquisition, and Product teams to deliver data-driven insights that advance decision making across Enercare's Home and Commercial Services.

You will design end-to-end analyses, develop predictive models (propensity, churn, LTV), deploy and monitor models, and present findings to partners.

Qualifications

• Bachelor's or master's degree in a quantitative field.
• 5+ years delivering analytics and data science results.

Responsibilities

• Design and implement data-based decision processes for marketing initiatives across planning, in-market, and post-assessment phases.
• Develop and deploy predictive models (propensity, churn, LTV) using ML techniques.
• Support model deployment, monitoring, governance, and lifecycle management in production environments.
• Assist with customer segmentation, forecasting, classification, and optimization projects.
• Produce comprehensive in-campaign and post-campaign performance reports with insights and recommendations.
• Communicate results concisely to partners to drive business performance.
• Deliver KPI data for weekly and monthly reviews (open rates, CTR, leads, conversions, website traffic).
• Collaborate with agencies to integrate information from multiple digital data sources.

Skills

Python

SQL

Machine Learning

MLOps

Cloud analytics

Presentation skills

Cross-functional collaboration

Education

Quantitative degree (BSc/MSc)

Tools

Scikit-Learn

XGBoost

LightGBM

CatBoost

TensorFlow

Microsoft Fabric

ML tooling / MLOps

Job description

Enercare in Markham is seeking a Manager, Customer Analytics to lead analytics initiatives within Marketing. The role works with the Customer Base Management, Acquisition, and Product teams to deliver data-driven insights that advance decision making across Enercare's Home and Commercial Services.

You will design end-to-end analyses, develop predictive models (propensity, churn, LTV), deploy and monitor models, and present findings to partners.