Hybrid: Manager, Collections Strategy & Dialer Optimization

Enercare Inc.; Markham; Hybride; CAD 75 000 - 118 000; Plein temps

Résumé du poste

Enercare Inc. in Markham, Ontario, is seeking a highly strategic and hands-on Manager – Collections Campaign and Strategy to lead end-to-end collections performance across the customer lifecycle.

The role will own early-stage collections, delinquency management, write-offs, and recoveries, while optimizing multi-channel engagement strategies to maximize collections effectiveness and customer experience. You will play a critical role in driving financial performance and enabling data-driven

Qualifications

• Strong background in collections strategy, AR performance, and customer-centric recovery models.
• Experience with dialer platforms, segmentation, and multi-channel engagement strategies.
• Advanced knowledge of Microsoft Excel; interpret complex data sets and present clear insights to senior stakeholders.
• Proven vendor management including SLA governance, scorecards, and performance management.
• Strong financial acumen with budgeting, forecasting, and variance analysis.
• Balanced approach to collections that prioritizes performance, fairness, and brand reputation.

Responsabilités

• Lead end-to-end collections strategy across early-stage collections, delinquency management, write-offs, and recoveries.
• Design and optimize multi-channel contact strategies including SMS, email, IVR, live calls, and agency/vendor outsourcing.
• Oversee dialer performance, configuration, and uptime to maximize contact rates and recovery outcomes.
• Forecast inbound and outbound volumes and develop workforce planning models to support operational requirements.
• Translate AR and collections performance data into clear insights and executive-level recommendations.
• Own budgeting, forecasting, and variance analysis to ensure strong financial performance and accuracy.
• Develop risk segmentation strategies to reduce delinquency, mitigate risk, and increase recovery rates.
• Lead UAT execution and ensure operational readiness for new systems, workflows, and enhancements.
• Collaborate cross-functionally with internal stakeholders to deliver initiatives aligned to business goals.

Connaissances

Collections strategy

AR performance

Data interpretation

Stakeholder communication

Vendor management

Forecasting

Outils

Dialer platforms

SQL

Power BI

Description du poste

Enercare Inc. in Markham, Ontario, is seeking a highly strategic and hands-on Manager – Collections Campaign and Strategy to lead end-to-end collections performance across the customer lifecycle.

The role will own early-stage collections, delinquency management, write-offs, and recoveries, while optimizing multi-channel engagement strategies to maximize collections effectiveness and customer experience. You will play a critical role in driving financial performance and enabling data-driven