Customer Account Representative

finning; Edmonton; On-site; CAD 90,000 - 110,000; Full time

Job summary

Government of Alberta is seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative. This is a delivery-focused role requiring practical materials, stakeholder engagement, and adoption activities across project, business, operational, ministry and supplier stakeholders.

The successful candidate will translate complex project changes into practical materials, facilitate sessions, and develop communications and training content to

Qualifications

• Bachelor's degree in a related field.
• Minimum 4 years of direct change facilitation experience.
• Experience developing change management deliverables: plans, training, communications.
• Experience developing stakeholder communications and leadership communications.
• Conflict of Interest attestation required.
• Nice-to-have: PROSCI or CCMP certification.
• Experience developing readiness programs and stakeholder engagement.
• Experience in Government of Alberta digital transformation.

Responsibilities

• Develop and execute hands-on change management deliverables for business, process and system transformation.
• Develop and maintain change strategies, training strategies, stakeholder impact assessments, readiness materials.
• Create and maintain communication plans, engagement materials, presentations, training content, job aids, FAQs, end-user support materials.
• Lead and facilitate stakeholder working groups, workshops, alignment sessions, demonstrations and information sessions.
• Coordinate readiness and adoption support, gather information, validate requirements, translate complex changes into clear materials.
• Draft, review and quality-check communications for leadership and end users.

Skills

Change facilitation

Stakeholder sessions

Workshop facilitation

Communication plans

Training materials

Readiness activities

Engagement materials

Education

Bachelor's degree in a related field

Job description

Job Description

Change Management Analyst

Client: Government of Alberta – Strategic Procurement Office / Executive Council

Location: 12th Floor, Oxbridge Place, 9820 – 106 Street NW, Edmonton, Alberta

Work Arrangement: 100% Onsite – 5 days/week

Hours: 36.25 hours/week

Schedule: Monday–Friday, 8:15 AM–4:30 PM Alberta time, including 1-hour unpaid lunch

Positions: 2

Contract Hours: 775.75 hours - 5 months

Extension: Up to 18 months

Background Check: Criminal record check required

Role Overview

The Government of Alberta is seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative.

This is a delivery-focused position, not an advisory-only or strategy role. The successful candidate must be able to develop practical change management deliverables independently, facilitate stakeholder and supplier engagements, and support implementation readiness, training, communications and adoption.

The resource will work directly with project, business, operational, ministry and supplier stakeholders to translate complex project changes into practical materials and activities that support successful implementation.

Key Responsibilities

• Develop and execute hands-on change management deliverables for business, process and system transformation.
  
• Develop and maintain:
  
• Change strategies and plans, Training strategies and plans, Stakeholder impact assessments, Readiness materials
  
• Communication plans and materials, Engagement materials, Presentations, Training content, Job aids, Quick reference guides, FAQs, End-user support materials.
  
• Lead and facilitate:
  
• Stakeholder working groups, Workshops, Alignment sessions, Demonstrations, Walkthroughs, Information sessions.
  
• Readiness, Adoption support.
  
• Work directly with project, business, operational, ministry and supplier stakeholders to gather information, identify impacts and validate requirements.
  
• Translate complex project changes into clear, practical and audience-specific materials.
  
• Draft, review and quality-check communications for leadership, business users, suppliers and other impacted audiences.
  
• Develop and coordinate training and user-support materials for new or changed processes, systems and ways of working.
  
• Support:
  
• Change impact assessments , Stakeholder readiness , Supplier readiness , Transition planning , Pilot/phased rollouts
  
• Coordinate and track change actions, deliverables, risks, issues and dependencies.
  
• Proactively execute change activities rather than simply providing recommendations or advisory support.
  

Requirements

Mandatory Requirements

1. Education Bachelor's degree in a related field – Mandatory

Minimum 4 years of direct experience in change facilitation.

Candidate should demonstrate experience actually facilitating change activities, stakeholder sessions, workshops, working groups or similar—not merely participating in them.

Minimum 4 years of experience developing change management deliverables, including:

• Change Management Plans
  
• Training Plans
  
• Stakeholder Impact Assessments
  
• Communication Plans
  

Stakeholder Communication Materials

Minimum 4 years of experience developing effective communication materials for stakeholders.

• Stakeholder communications
  
• Leadership communications
  
• End-user communications
  
• Presentations
  
• FAQs
  
• Change announcements
  
• Engagement materials
  

Conflict of Interest Attestation

Supplier must provide the required Conflict of Interest attestation.

Nice-to-Have Requirements

1. PROSCI or CCMP Certification

PROSCI or CCMP certification – Preferred

2. Training Materials

Minimum 3 years of experience developing and delivering training materials, including:

• Computer-based training modules
  
• Job aids
  
• Quick reference guides
  

3. Readiness / Training / Stakeholder Engagement

Minimum 3 years of experience developing readiness programs, training programs or stakeholder engagement activities.

4. Requirements Gathering

Minimum 2 years of experience gathering requirements using techniques such as:

• Interviews
  
• Document analysis
  
• Requirements workshops
  
• Surveys
  
• Site visits
  
• Business analysis
  
• Business process modeling
  

5. Government of Alberta Digital Transformation

Minimum 3 years of experience working within digital transformation initiatives at the Government of Alberta.

Requirements
Mandatory Requirements 1. Education Bachelor's degree in a related field – Mandatory 2. Direct Change Facilitation Minimum 4 years of direct experience in change facilitation. Candidate should demonstrate experience actually facilitating change activities, stakeholder sessions, workshops, working groups or similar—not merely participating in them. 3. Change Management Deliverables Minimum 4 years of experience developing change management deliverables, including: Change Strategy Change Management Plans Training Strategy Training Plans Stakeholder Impact Assessments Communication Strategy Communication Plans 4. Stakeholder Communication Materials Minimum 4 years of experience developing effective communication materials for stakeholders. Examples include: Stakeholder communications Leadership communications End-user communications Supplier communications Presentations FAQs Change announcements Engagement materials 5. Conflict of Interest Attestation Supplier must provide the required Conflict of Interest attestation. Nice-to-Have Requirements 1. PROSCI or CCMP Certification PROSCI or CCMP certification – Preferred 2. Training Materials Minimum 3 years of experience developing and delivering training materials, including: Training documentation Computer-based training modules Training videos User guides Job aids Quick reference guides 3. Readiness / Training / Stakeholder Engagement Minimum 3 years of experience developing readiness programs, training programs or stakeholder engagement activities. 4. Requirements Gathering Minimum 2 years of experience gathering requirements using techniques such as: Interviews Document analysis Requirements workshops Surveys Site visits Business process descriptions Use cases / scenarios Business analysis Business process modeling 5. Government of Alberta Digital Transformation Minimum 3 years of experience working within digital transformation initiatives at the Government of Alberta.