Customer Account Mgmt Representative

Bombardier Transportation GmbH; Dorval; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Bombardier is seeking a seasoned professional to lead the detailed definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations. You will liaise with global sales teams and internal stakeholders to ensure all completion specifications align with business strategy and customer expectations, while guiding approvals for build and delivery.

The role requires deep aviation domain knowledge, strong customer-facing experience, and exceptional communication

Qualifications

• Undergraduate university degree in a related field (e.g., aeronautical engineering, aviation management, business administration).
• Minimum of 10 years related experience in business or commercial aviation.
• Minimum of 2 years related experience in a customer-facing role.
• Strong organizational, planning and project management skills.
• Ability to understand complex technical specifications and become a product expert.

Responsibilities

• Act as primary contact with the customer base for detailed completion definitions of aircraft interiors, finishes, configurations and related spec packages.
• Support International and Domestic wide-body sales teams in completion-related meetings with prospects and customers.
• Coordinate with Engineering, Interior Design, Program Management, Estimation, Finance, Legal, Contract Management and Sales to ensure specs align with business strategy and customer expectations.
• Obtain necessary management and customer approvals to commit to the build and delivery of the Completion Definition Package.
• Lead aircraft delivery activities and ensure readiness to start delivery, coordinating with customer and internal teams to ensure a seamless process.

Skills

Customer-facing experience

Project management

Communication skills

Bilingual French/English

Education

Bachelor's degree in Aeronautical Engineering

Bachelor's degree in Aviation Management

Bachelor's degree in Business Administration

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages.

Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.

Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.

Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved.

Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities.

Coordinate and lead Aircraft delivery activities with the customer an internally to ensure a seamless process and amazing customer experience while meeting company delivery schedule targets.

How to thrive in this role?

You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor.

You have a minimum of ten (10) years related experience in business or commercial aviation.

You have a minimum of two (2) years related experience in a customer facing role.

You have excellent organizational and planning skills, can set priorities in order to achieve important milestones. You will be able to demonstrate solid project management skills.

You can understand complex technical specifications and certification constraints and possess the capacity to become a product expert on complex product offerings.

You have exceptional communication skills; can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, high net worth individuals, flight crew, maintenance and technical personnel.

You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation.

You have strong customer orientation.

You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.

You are fluent in both French and English (written and spoken), Other languages would be an asset.

You can support a flexible work environment and available to travel.

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Organization Aerospace Canada

Shift

Employee Status Regular