Customer Account, Engineer (Permanent)

Bombardier Transportation GmbH; Dorval; On-site; CAD 75,000 - 95,000; Full time

Job summary

Bombardier Transportation GmbH in Dorval is seeking a Customer Account Engineer to support aircraft interior options and specifications. You will collaborate with CAMs, Designers, Product Planning, Sales, Marketing and Completions to align options with customer needs.

The role emphasizes technical interfacing with engineering, handling queries for sales support, and maintaining interior options catalogs to reflect the true configuration of CL3500/650 models.

Qualifications

• Engineering degree or DEC with 3–5 years of relevant experience.
• Proficient in reading and interpreting complex engineering drawings.
• Strong knowledge of Microsoft Office.
• Excellent oral and written communication in English; French is a plus.

Responsibilities

• Support Customer, Customer Pilots and Maintenance crews with initial aircraft specification and definition.
• Interact with CAMs, Designers, Product Planning, Sales & Marketing and Completions by providing options specification and Green CL3500/650 model aircraft.
• Provide technical interface between groups and engineering to ensure customer expectations are met.
• Field questions for sales support with data, pictures, vendor documentation and plant tours/mock-up visits.
• Develop/Maintain Interior Options Workbook and Visual Catalogues to reflect true aircraft configuration.

Skills

Microsoft Office

Technical communication

Client interfacing

Fluent English & French

Education

Engineering degree or DEC

Tools

Microsoft Office

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

In your role you:

• Support Customer, Customer Pilots and Maintenance crews with regards to initial aircraft specification and definition from Aircraft interior to Avionics.
• Interact with CAM’s , Designers , Product Planning , Sales & Marketing and Completions Business Unit by providing and acquiring information on options specification and Green CL3500/650 model aircraft.
• Provide technical interface between above groups and engineering to ensure customer expectations are met.
• Field questions for sales support by providing technical data, pictures, vendor documentation and occasionally partaking in plant tours and mock-up visits.
• Develop/Maintain Interior Options Workbook and Visual Catalogues to ensure all illustrations and information presented to the customer represents the true aircraft configuration.

How to thrive in this role?

As our ideal candidate,

Technical Expertise

• Demonstrate broad knowledge of the Business Aircraft market segment and the optional equipment/interior selections available.
• Applicant must be able to read and interpret complex engineering drawings and concepts and be able to translate this information into simple, concise usable information for internal and external customers.
• Excellent Knowledge of Microsoft Office programs necessary.
• Possess an Engineering degree or DEC with 3 to 5 years relevant experience.

Communication

• Excellent oral and written skills.
• Must be able to convey ideas and concepts both verbally and visually.
• Able to interface effectively with all levels of management, customers and team members.
• Must be fluent in English, French and possible third language.

Attributes

• Must be able to accumulate inputs from multiple sources and respond in a timely and professional manner.
• Must be able to organize and prioritize multiple projects with dynamic due dates.
• Actively engages in optimizing processes and workflow to ensure solutions and contributes effectively to resolving technical and creative issues.
• Must be able to work efficiently in a group and under very little supervision.
• Share ideas for future research and development projects.
• Enjoys multi-facet learning and constantly changing environment.

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Customer Account, Engineer (Permanent)

Primary Location Dorval Plant 3

Organization Aerospace Canada

Shift

Employee Status Temporary