Customer Account Manager

Aero Career - Aerospace and Defense - Aviation - Defense; Oakville; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player in aerospace solutions is seeking a Customer Account Manager to enhance customer satisfaction in Aftermarket Spares Operations. This role involves managing customer orders, ensuring accuracy in purchase orders via SAP, and providing timely updates. You will be pivotal in handling AOG emergencies and coordinating the sourcing of parts. If you have a strong background in customer service and a passion for the aviation sector, this opportunity offers a chance to contribute to innovative aerospace solutions while working in a collaborative environment that values ethical behavior and teamwork.

Qualifications

• 2+ years of customer support experience in a related field.
• Experience in a manufacturing environment preferred.

Responsibilities

• Manage customer spares orders and AOGs, processing requests for price and delivery.
• Verify order details and provide status updates to customers.

Skills

Customer Service

SAP Proficiency

Organizational Skills

Communication Skills

Education

University Degree

Advanced Degree

Tools

SAP

Job description

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Location: LOC13049 1400 South Service Road West, Oakville, Ontario, L6L 5Y7, Canada

Date Posted: 2025-04-28

Country: Canada

Position Role Type: Unspecified

Summary: Collins Aerospace is hiring a Customer Account Manager to report to the Sr Supervisor, Customer Service Manager. The CAM will work in Aftermarket Spares Operations, managing customer spares orders & AOGs, processing requests for price and delivery, handling purchase orders via SAP, and overseeing shipment.

Primary Responsibilities:

1. Verify order details with customers and provide status updates.
2. Check purchase orders for accuracy, inventory status, and process sales orders on SAP.
3. Print and maintain sales documents and files.
4. Communicate order confirmation and logistical info to customers.
5. Respond to AOG emergencies on a rotational basis.
6. Administer price catalogs and manage engineering change parts.
7. Coordinate sourcing for out-of-stock parts.
8. Handle returns, warranties, and manage warranty credits.
9. Manage accounts receivable and collections.
10. Maintain customer account details in SAP.
11. Manage government contracts if applicable.
12. Support customer portal and e-commerce adoption.
13. Perform other duties as required.

Basic Qualifications:

1. University Degree with 2+ years customer support experience or related advanced degree.
2. Experience in Customer Service and Manufacturing environment.
3. Willingness to support AOGs on a rotating basis.
4. Eligibility to work in Canada and compliance with ITAR and CCGP.

Preferred Qualifications:

1. Experience in aerospace/aviation sector.
2. SAP proficiency and aftermarket experience.
3. Strong communication and organizational skills.
4. Values: Ethical behavior, customer focus, accountability, teamwork.

Collins Aerospace is a leader in advanced aerospace solutions, committed to innovation and safety. We seek talented individuals to join our team and contribute to safer, more efficient air travel.