Customer Account Manager

Aero Career - Aerospace and Defense - Aviation - Defense; Oakville; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in aerospace and defense is seeking a Customer Account Manager to oversee aftermarket spares operations. This role involves managing customer orders and ensuring timely delivery while utilizing SAP for order processing. The ideal candidate will have a strong background in customer service within a manufacturing environment, showcasing excellent communication and organizational skills. Join a forward-thinking company dedicated to safety and innovation, where your contributions will enhance global air travel and support critical operations in the aviation sector.

Qualifications

• 2+ years of customer support experience in a manufacturing environment.
• Eligibility to work in Canada and compliance with ITAR and CCGP.

Responsibilities

• Manage customer spares orders and AOGs, processing requests for price and delivery.
• Verify order details and provide status updates to customers.

Skills

Customer Service

Communication Skills

Organizational Skills

SAP

Aerospace Knowledge

Education

University Degree

Advanced Degree

Tools

SAP

Job description

Job Posting Details

Date Posted: 2025-04-28

Country: Canada

Location: LOC13049 1400 South Service Road West, Oakville, Ontario, L6L 5Y7, Canada

Position Role Type: Unspecified

Summary

Collins Aerospace is seeking a Customer Account Manager reporting to the Sr Supervisor, Customer Service Manager. The CAM will work in Aftermarket Spares Operations, managing customer spares orders & AOGs, processing requests for price and delivery, handling purchase orders, and ensuring shipment through SAP.

This position is onsite at our Oakville Facility, Ontario.

Primary Responsibilities

• Verify order details with customers via phone or email and provide status updates.
• Check purchase orders for accuracy, inventory status, and process sales orders in SAP.
• Print sales documents and maintain related files.
• Coordinate order confirmation and logistics communication with customers.
• Respond to emergency AOG requests on a rotational basis.
• Administer price catalogs and manage engineering change configurations.
• Coordinate sourcing for out-of-stock parts with Planning and Procurement.
• Handle returned parts, warranties, and manage warranty credits.
• Manage accounts receivable and collections.
• Maintain customer account details in SAP.
• Assist with government contracts and customer portal/e-commerce usage.
• Perform additional duties as required.

Basic Qualifications

• Typically a University Degree and 2+ years of customer support experience or an advanced degree.
• Experience in Customer Service and Manufacturing environment.
• Willingness to support AOGs on a rotating basis.
• Eligibility to work in Canada and compliance with ITAR and CCGP.

Preferred Qualifications

• Experience in aerospace/aviation sector.
• Proficiency in SAP and aftermarket experience.
• Strong communication and organizational skills.
• Values: Ethical Behavior, Customer Focus, Accountability, Teamwork.

About Collins Aerospace: A leader in aerospace and defense solutions, committed to safety, innovation, and sustainability. We work on advanced products like landing systems, flight controls, and more, aiming to improve global air travel.

Our Advanced Structures team focuses on materials and additive manufacturing for aircraft structural components, emphasizing safety and efficiency.

RTX is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will be considered without regard to protected characteristics.

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