Customer Account Manager

Raytheon Technologies Corporation; Oakville; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Account Manager to join their dynamic team in Oakville. In this role, you will manage customer spares orders and ensure timely processing of requests in a fast-paced environment. Your expertise in customer service, coupled with a strong background in manufacturing, will be vital as you liaise with customers and coordinate logistics. This position offers an exciting opportunity to contribute to the aerospace sector, where innovation and quality are paramount. Join a company committed to redefining aerospace solutions and enhancing customer experiences with superior service and advanced technologies.

Qualifications

• 2+ years of experience in customer support within a manufacturing environment.
• Must meet ITAR and CCGP requirements to work in Canada.

Responsibilities

• Administer customer spares orders and AOGs in Aftermarket Spares Operations.
• Verify order information and maintain customer accounts in SAP.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Education

University Degree

Advanced Degree

Tools

SAP

Job description

Date Posted:

2025-05-02

Country:

Canada

Location:

LOC13049 1400 South Service Road West,Oakville,Ontario,L6L 5Y7,Canada

Position Role Type:

Unspecified

Summary:

Collins Aerospace is looking to hire Customer Account Manager, who will be reporting to the Sr Supervisor, Customer Service Manager. The Customer Account Manager (CAM) will work in Aftermarket Spares Operations to administer customer spares orders & AOGs. As the CAM you will also be responsible for processing requests for price and delivery, receiving and accepting purchase orders, processing them as sales orders through SAP and follow through to shipment.

This positions is Onsite at Oakville Facility - Ontario

Primary Responsibilities:

• Verify order information with customers via telephone or email and provide order status information upon request
• Check customer purchase orders for accuracy against quotation or catalogs; check inventory status and parts availability, process sales orders, and associated transactions on SAP system
• Print sales orders, pick slips, invoices, and inspection tags
• Maintain sales order files and archives as required
• Communicate order confirmation to customers and liaise logistical information as necessary
• Respond to after-hours emergency requirements (AOGs) on a rotational basis with other CAMs
• Assist in the administration of price catalogs and configuration control of parts that have undergone engineering changes
• Coordinate with Planning and Procurement for sourcing of those parts that are not in stock
• Process returned parts (due to defects, order discrepancies, or warranties ) and ensure their replacement and/or repair as well as managing warranty credits where appropriate
• Manage account receivables and collection
• Maintain customer accounts details in SAP
• Management of government contracts (where applicable)
• Assist customers with use of the customer portal and e-commerce website to drive adoption.
• Perform other duties as required

Basic Qualifications:

• Typically requires a University Degree and minimum 2 years of customer support experience or an Advanced Degree in a related field.
• Experience in Customer Service
• Experience in Manufacturing environment.
• Must be willing and able to support AOG’s on a rotating basis
• Successful candidate must meet all requirements under ITAR and CCGP and be eligible to work in Canada.

Preferred Qualifications:

• Experience in an aerospace/aviation environment.
• SAP Experience
• Proven aftermarket experience
• Strong communication and organizational skills
• Values including Ethical Behavior, Customer Focused Improvement, Accountability & Teamwork.

Collins Aerospace Landing Systems - Proven Quality - YouTube

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The high quality products we design, test and produce in our Mechanical Systems help millions of passengers reach their destinations safely – every day! From landing systems and actuation to propellers, flight controls and hoist and winch – the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Advanced Structures:

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

WE ARE REDEFINING AEROSPACE.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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