Customer Account Manager

Franklin Electric Co.; Edmonton; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

RRSP plan with company match

Paid parental leave

Paid time off

Tuition Reimbursement

Employee discount program

Car allowance

Company cell phone

Job summary

Franklin Water Treatment, a division of Franklin Electric, is seeking a Customer Account Manager in Alberta. You will manage dealer relationships, coordinate with internal teams, and drive territory engagement while supporting operations and customer satisfaction.

The role emphasizes building trust, delivering timely service, and fostering long-term partnerships with a field-based focus across Canada - Alberta. A strong customer-centric approach and independent work style are valued.

Qualifications

• Bachelor's degree in business preferred.
• 3+ years of experience in account management, territory sales, dealer support, business development and customer relationship management.

Responsibilities

• Manage and support existing dealer relationships throughout the territory and identify opportunities for growth.
• Coordinate with internal teams to resolve dealer concerns efficiently.
• Assist with warranty claims, RGA processes, and product issue resolution.
• Ensure warranty and return requests are handled professionally and timely.
• Communicate product updates, installation best practices, and technical resources to dealer partners.

Skills

Account management

Territory sales

Dealer support

Customer relationship management

Relationship building

Education

Bachelor's degree in business

Job description

Customer Account Manager

Department: Sales / Marketing

Employment Type: Full Time

Location: Canada - Alberta

Reporting To: Justin McIntyre

Description

Join Our Team as a Customer Account Manager at Franklin Water Treatment, a Division of Franklin Electric
At Franklin Water Treatment, we are leaders in innovative water treatment solutions, and we're seeking a reliable and customer-focused Account Managerin Alberta to become part of our growing team. If you excel in building strong relationships, supporting dealers, and coordinating operations while driving territory engagement, we encourage you to apply and grow your career with us!

MOVE FORWARD WITH US!

What you will be doing:

• Manage and support existing dealer relationships throughout the territory while identifying opportunities for continued growth and strategic dealer development
• Coordinate with internal technical, operations, customer service, and logistics teams to resolve dealer concerns efficiently
• Assist with warranty claims, RGA (Return Goods Authorization) processes, and product issue resolution
• Ensure warranty and return requests are handled professionally, accurately and in a timely manner
• Assist in communicating product updates, installation best practices, and technical resources to dealer partners

Who we want:

We’re looking for a motivated focused and approachable professional who thrives on building trust and cultivating long-term partnerships. Highly organized and dependable and able to work confidently and independently in a field-based role while staying responsive and solution-oriented. Someone with a strong ability to balance dealer support, operational coordination, and territory support coordination. If you take pride in your work and are ready to be a crucial part of our team, WE WANT TO HEAR FROM YOU!

What you need:

• Bachelor’s degree in business, business management, marketing, engineering technology, or a related field (preferred).
• 3+ years of experience in account management, territory sales, dealer support, business development and customer relationship management

Company Values & Benefits:

• Competitive wage based on experience and qualifications
• Medical, dental, vision, and life insurance
• Paid parental leave
• RRSP plan with company match & service contributions to help you save for the future
• Paid time off
• Opportunities for training and career growth
• Tuition Reimbursement
• Employee discount program
• Car allowance
• Company cell phone